Desktop Support Engineer

JR United Kingdom; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in London seeks an experienced IT Support professional to provide first and second line support in a high-pressure trading environment. You'll manage support tickets, install hardware, and assist users with critical tech tools, ensuring smooth operations on the trading floor.

Qualifications

• Experience supporting trading or financial services users.
• Proven experience supporting Windows 10/11 desktops.
• Strong hands-on skills with collaboration tools.

Responsibilities

• Supporting trading desk and back office users.
• Managing support tickets end-to-end.
• Installing and maintaining desktop hardware and software.

Skills

ITIL processes

Troubleshooting

Communication

Tools

O365

Exchange

Teams

SCCM

InTune

Job description

Social network you want to login/join with:

? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.