Desktop Support Analyst - Energy & Commodities Trading

ZipRecruiter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A market leading Energy & Commodities Trading business is seeking a Desktop Support Analyst in London. You will be the first line of support for employees, ensuring smooth operations of desktop environments, troubleshooting issues, and supporting key applications. This role offers growth opportunities, a competitive salary, and a comprehensive benefits package including pension, healthcare, and annual leave.

Benefits

Market leading compensation package

Annual bonus

Pension contribution

Healthcare

Life assurance

25 days annual leave

Qualifications

• Proven experience in desktop support or IT service desk role.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with ITIL principles.

Responsibilities

• Provide 1st and 2nd line support for Windows and Mac environments.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Manage incidents and service requests using ITSM platforms.

Skills

Troubleshooting

Analytical skills

Communication

Tools

SCCM

Intune

Microsoft 365

Active Directory

Job description

Job Description

The Client

My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe.

They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment.

What You'll Get

• An opportunity to work in one of the most exciting and successful technology focused Energy & Commodities Trading businesses in the world.
• An opportunity to join a strong team with a very high talent density presenting lots of opportunity for learning and development.
• Incredible career progression opportunities with potential access to all areas of the business.
• A market leading compensation package including basic salary and annual bonus.
• Benefits including pension contribution, healthcare, life assurance and 25 days annual leave.

What You'll Do

As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely and effective technical support for hardware, software, and networking issues across a hybrid work environment.

• Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users.
• Deploy, configure, and maintain end-user hardware and software in accordance with the company's IT policies.
• Support key business applications including Microsoft 365, collaboration tools (Teams, SharePoint), and energy trading platforms (e.g., Endur, Eikon).
• Manage and resolve incidents and service requests using the ITSM platform (e.g., ServiceNow).
• Assist with onboarding and off-boarding processes, including device setup, user access provisioning, and hardware reclamation.
• Contribute to IT projects including system upgrades, patch management, and hardware refresh programs.
• Maintain and update knowledge base articles and user guides.
• Liaise with third-party vendors and internal teams to escalate and resolve issues when necessary.
• Ensure adherence to security protocols, software licensing, and compliance standards.

What You'll Need

• Proven experience in a desktop support or IT service desk role in a corporate environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications.
• Experience with remote support tools (e.g., SCCM, Intune, or similar).
• Familiarity with ITIL principles and working in a structured ITSM environment.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to manage multiple priorities and work effectively under pressure.