Desktop Support Analyst / Application Support Analyst – Investment Management / Trading

JR United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading investment management company in London seeks a Desktop Support Analyst / Application Support Analyst to provide premium IT support for trading applications. The ideal candidate will have strong client-facing skills, experience in financial services, and a solid background in IT support. This role offers the opportunity to work in a fast-paced environment, supporting critical trading applications and collaborating with teams across multiple locations.

Qualifications

• Graduate with several years of IT support experience.
• Experience in a trading environment preferred but not essential.
• Experience supporting financial applications is advantageous.

Responsibilities

• Provide premium support for Fixed Income & Equity applications.
• Serve as a single point of contact for technology-related client issues.
• Manage problem resolution and customer follow-up.

Skills

Client-facing skills

Problem-solving

Diagnostic skills

Knowledge of electronic trading

Knowledge of Linux

Proficiency in Microsoft Office

Financial Services Industry Knowledge

Scripting with PowerShell

Coding with Python

Report building with Power BI

Education

Graduate in IT or related field

Tools

Microsoft Office

Power BI

Citrix

Xen

Blade

VDIs

Job description

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Desktop Support Analyst / Application Support Analyst – Investment Management / Trading, London

Client: psd group

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 1

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description:

Desktop Support Analyst / Application Support Analyst – Investment Management / Trading

Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for Fixed Income & Equity applications, including both proprietary applications developed internally and third-party vendors. The team serves as a single point of contact for problem resolution, process management, and customer follow-up for all technology-related client issues and requests.

The role would suit a Graduate who has several years of commercial experience in an IT support / Desktop Support role. The client is open to candidates who have previous trading environment experience or those wishing to transition into this area. Experience supporting financial applications would be advantageous but is not essential.

Skills & Experience Required:

• Experience supporting a production trading floor (preferred).
• Ability to work in a fast-paced, high-pressure environment.
• Superb client-facing skills – must be respected and liked by customers.
• Remain calm under pressure while maintaining the correct level of urgency and focus.
• Work effectively with teams and customers in multiple locations, including the US, UK, and Asia.
• Strong diagnostic, problem-solving, and problem management skills. Must be logical, effective at triage, able to diagnose root causes, and escalate and follow-up as necessary.
• Knowledge of electronic trading and FIX protocol (preferred)
• Knowledge of Linux
• Proficiency in Microsoft Office applications
• Knowledge of Order Management Systems (OMS) and Market Structure (preferred)
• Financial Services Industry Knowledge (5+ Years)
• Experience in Trading, Portfolio Management, and Research (preferred)
• Familiarity with financial applications such as Bloomberg and Newport (preferred)
• Proficient in applications such as Excel, Outlook/Exchange, and Windows Desktop
• Knowledge of Remote Access products and products such as Citrix, Xen, Blade, VDIs
• Experience with desktop and trade floor moves and changes.
• Hardware break-fix
• Server room management
• PC build and rollout
• Market data applications experience, such as Bloomberg, Factset, Tradeweb, etc.
• General infrastructure knowledge, e.g., Cisco and Microsoft servers
• ITIL Foundation
• Scripting experience with PowerShell.
• Coding experience with Python.
• Report building experience with Power BI.