Desktop Support Analyst

Royal College of Physicians; Liverpool; On-site; GBP 30,000 - 35,000; Full time

Job summary

The Royal College of Physicians is seeking a Desktop Support Analyst for its Liverpool location. This role offers support within IT services, requiring strong communication and significant experience. In return, the college offers competitive benefits including generous annual leave and a robust pension plan.

Benefits

27 days annual leave plus bank holidays

Group personal pension plan with 7% employer contribution

Interest-free season ticket loan

Life assurance

Annual pay award

Employee assistance programme

Occupational health services

Cycle to work scheme

Corporate eye care scheme

Professional training and development opportunities

Enhanced maternity and paternity pay

Staff discounts on cinema tickets and high street brands

Qualifications

• Significant experience in a similar role.
• Excellent English communication skills.
• Commitment to developing IT skills and service improvement.

Responsibilities

• Provide support for all RCP IT services to users.
• Handle incidents or service requests via reporting processes.

Skills

IT service operation

Communication

Service excellence

Education

A level or professional standard

ITIL Foundation

CompTIA A+

Microsoft Certified Professional

Job description

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Salary

Grade 4 salary band. Appointments for this role will usually be made at £30k (Liverpool) plus £2k market forces premium (MFP).

About the Role

The Royal College of Physicians (RCP) is recruiting a desktop support analyst to join the team at our Liverpool site.

Purpose and Scope

As part of the IT services team, the desktop support analyst provides support for all RCP IT services to users. Responsibilities include handling incidents or service requests using incident reporting and request fulfilment processes.

Candidate Profile

You should have a can-do, optimistic attitude, strong knowledge of IT service operation, transition, and continual service improvement. A commitment to developing your IT skills and striving for service excellence is essential. Significant experience in a similar role, education to A level or professional standard (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified Professional), and excellent English communication skills are required.

Additional Information

Please see the full job description for more information about expectations in this role.

Benefits

• 27 days annual leave plus bank holidays
• Group personal pension plan with 7% employer contribution
• Interest-free season ticket loan
• Life assurance
• Annual pay award
• Employee assistance programme – 24/7 support for work and home issues
• Occupational health services including health assessments and workstation evaluations
• Cycle to work scheme
• Corporate eye care scheme
• Professional training and development opportunities
• Enhanced maternity and paternity pay
• Staff discounts on cinema tickets and high street brands

The Liverpool role is based in a new building in Paddington Village, designed to promote mental and physical wellbeing through biophilic architecture.

About the RCP

The Royal College of Physicians (RCP) is a historic, professional membership body for physicians with over 40,000 members worldwide, dedicated to improving patient care and health outcomes.

We value inclusivity, collaboration, and continuous learning. Join us to help achieve a world where everyone has the best possible health and healthcare.

How to Apply

Please submit your up-to-date CV. For questions about the application process or role, contact our recruitment team.

Interview Process

Shortlisted candidates will be invited for a telephone interview. Successful candidates will then be invited for an in-person interview.

Equal Opportunity

The RCP encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy. We are committed to diversity and inclusion in our workforce.