Desktop Software QA & Customer Support Specialist

Semantics 21 Ltd; Stafford; On-site; GBP 26,000 - 28,000; Full time

Job summary

Semantics 21 Ltd in Stafford is recruiting an Application Tester & Technical Support to test, validate and support our specialist desktop software. This full-time, office-based role offers structured UAT, product training and opportunities to work closely with development teams to improve product quality and customer experience.

Based in the Stafford office, you will carry out thorough desktop application testing, reproduce issues, document them clearly and provide high-quality technical support

Qualifications

• Strong attention to detail and a methodical approach.
• Good technical confidence with computers and desktop software.
• An interest in testing, troubleshooting and understanding how applications behave.
• Good problem-solving and analytical skills.
• Strong written and verbal communication skills in English.
• A professional and helpful approach when dealing with customers.
• The ability to follow detailed instructions while also thinking independently.
• Good organisation and accurate record keeping.
• Reliability, discretion and sound judgement.
• The confidence to suggest ideas and better ways of doing things.
• A friendly, positive personality and a genuine desire to be part of a small team.
• Eligibility to live and work in the UK.
• A full driving licence, access to your own vehicle, and willingness to travel when required.
• Ability to meet security and suitability requirements, including satisfactory background and DBS checks.
• Experience in software testing, UAT, technical support, digital forensics or other specialist software would be useful, but is not essential.
• A relevant technical or digital-forensics qualification would be advantageous, but practical ability, attitude and willingness to learn are more important.

Responsibilities

• Carry out structured UAT across our desktop applications.
• Test new features, updates and release candidates using provided test plans and guidance.
• Carry out exploratory testing to identify unexpected behaviour and usability issues.
• Reproduce reported bugs, clearly document them and verify fixes.
• Test complete user workflows, including installation, licensing and update processes.
• Maintain accurate testing records and help improve our testing processes.
• Work closely with developers to explain user-facing problems and provide practical feedback.
• Provide high-quality technical support to external customers.
• Investigate customer issues and gather the information needed before escalation.
• Help identify whether problems relate to software, configuration or product understanding.
• Contribute to support documentation, release information and test scenarios.
• Support wider company activities such as demonstrations, training, webinars and events where appropriate.

Skills

Attention to detail

Analytical thinking

English communication

Problem solving

Technical literacy

Customer service

Follow instructions

Driving licence

Job description

Semantics 21 Ltd in Stafford is recruiting an Application Tester & Technical Support to test, validate and support our specialist desktop software. This full-time, office-based role offers structured UAT, product training and opportunities to work closely with development teams to improve product quality and customer experience.

Based in the Stafford office, you will carry out thorough desktop application testing, reproduce issues, document them clearly and provide high-quality technical support