Desktop PC Support, IT Technician

TN United Kingdom; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled IT Technician to provide top-notch Desktop Support. This role involves troubleshooting and resolving PC incidents, performing hardware and software maintenance, and ensuring effective asset management. The ideal candidate will have a strong customer service focus and the ability to work under pressure while managing multiple tasks. Join a dynamic team where your technical skills and customer service expertise will make a significant impact in delivering exceptional IT support. If you're looking for a challenging yet rewarding position in a collaborative environment, this opportunity is perfect for you.

Qualifications

• BSc in IT or 5+ years of IT support experience required.
• MCP on Windows and Dell certification preferred.

Responsibilities

• Troubleshoot and resolve PC incidents.
• Perform hardware & software maintenance and support.
• Coordinate with vendors for hardware repair.

Skills

Microsoft PC applications

PC hardware and software support

Troubleshooting PC incidents

On-site support experience

IT customer service focus

Fluency in English

Education

BSc in IT or related field

5+ years of IT support experience

Tools

Ticketing systems

Job description

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Client:

Expert Employment

Location:

Westhill, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

26488aa3309d

Job Views:

15

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

IT Technician required to provide Desktop Support as the second point of escalation for internal customers' PC incidents. You will need a BSc and 1-2 years of experience or over five years of IT support experience (if no degree). Technical Skills include:

• Microsoft PC applications
• PC hardware and software support
• Ability to troubleshoot and resolve PC hardware and software incidents
• On-site support experience supporting multiple operating systems
• IT customer service focus

Certifications: MCP on Windows preferred; Dell certification preferred. Additional general requirements include:

• Experience on an IT Service Desk (a plus)
• Knowledge and experience with Ticketing systems (preferred)
• Ability to write technical support documentation (a plus)
• Excellent customer service skills
• Good interpersonal and presentation skills
• Fluency in English
• Willingness to work flexible hours when needed
• Ability to handle multiple projects and tasks simultaneously
• Ability to work under pressure
• Effective communication with customers, peers, and management

What you will be doing:

• Troubleshoot and resolve PC incidents
• Perform IMAC (Install, Move, Add, and Change)
• Staging of PCs
• Hardware & software maintenance and support
• Asset management
• Coordinate with Break/Fix vendor for hardware repair