Onsite Deskside Support Engineer - London

DXC Technology Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a customer-focused Onsite Deskside Support Engineer in London. This role involves providing hands-on support for end-user IT issues, including desktops, laptops, and mobile devices. The ideal candidate will possess strong technical skills, excellent communication abilities, and a collaborative spirit to work effectively with various stakeholders. You will troubleshoot hardware and software problems, manage documentation, and ensure smooth operations for VIP users. Join a dynamic team that values innovation and offers a comprehensive benefits package, including competitive compensation and health insurance. Apply today to make a difference in the IT support landscape!

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Discounts on technology, groceries, travel

Employee lunches

Regular social events

Qualifications

• Strong knowledge of Microsoft Windows and Microsoft 365 applications.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide on-site desktop support for end users, troubleshooting hardware and software issues.
• Build and deploy PCs, manage site documentation, and support VIP users.

Skills

Microsoft Windows operating systems

Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune)

Windows imaging techniques

Microsoft Active Directory

Remote desktop support tools

Interpersonal & communication skills

IT architecture knowledge

Ticket Management

Job description

Onsite Deskside Support Engineer - London

Job Description:

We are looking for customer-focused and enthusiastic Onsite Deskside support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

An exciting opportunity has arisen to support one of our customers. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).

Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.

Requirements and Responsibilities:

• Fully site-based role - covering Stoke Poges and Paddington London
• Must be able to deal directly with clients in a friendly and highly confident manner, including VIP Support Users
• Maintain good working relationship with key stakeholders and support teams.
• Troubleshoot known and unknown hardware & software issues related to desktops, laptops, workstations, peripherals, and associated accessories.
• Troubleshoot known and unknown software issues related to Windows platforms.
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
• Site process documentation and knowledgebase article management.

Essential Skills / Qualifications:

• Knowledge of current and past Microsoft Windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and as part of a team.
• Experience and technical knowledge of IT, PCs / peripherals, and their architecture
• Break fix, IMACs, Incidents, Projects
• Experience with Ticket Management
• Comfortable with liaising and working alongside 3rd Parties.
• Display flexibility and the ability to manage your day effectively.

Due to the customer requirements, successful applicants must be eligible for high-level UK Security clearance.

What We Will Do For You:

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)

Still reading? We’d love to hear from you — apply today.