Deskside IT Analyst

INOVERSE GROUPE; Oxford; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading professional services firm in the UK is hiring a Deskside IT Support Analyst for their Oxford office. The role involves providing deskside and remote support to over 600 users, troubleshooting various IT issues, and collaborating with senior teams. Competitive salary of up to £34,000 and opportunities for career progression are offered within a supportive team environment.

Benefits

Clear path for career progression

Supportive, collaborative team culture

Qualifications

• Experience supporting Windows environments and enterprise applications.
• Familiarity with ITIL practices.
• Proactive, solutions-focused approach.

Responsibilities

• Deliver deskside and remote support to 600+ users.
• Troubleshoot hardware, software, and network issues.
• Collaborate with 3rd line teams on escalated issues.

Skills

Troubleshooting skills

Communication

Customer-first mindset

Job description

Deskside IT Support Analyst - Oxford | Up to £34K + Progression | Hybrid

Are you ready to take the next step in your IT support career with a top-tier professional services firm?

I'm hiring on behalf of one of my favourite long-term clients - a UK Top 100 professional services organisation known for its outstanding culture and genuine career progression opportunities. Every candidate I've placed here has thrived, and now they're looking for a Deskside IT Support Analyst to join their Oxford-based team.

What You'll Be Doing

• Deliver deskside and remote support to 600+ users, ensuring timely resolution of incidents and service requests.
• Troubleshoot hardware, software, and network issues (Windows 10 & 11).
• Collaborate with 3rd line teams on escalated issues and project work.
• Contribute to ITIL-aligned processes (Problem, Change, Release Management).
• Mentor junior team members and support service improvement initiatives
  
  

What We're Looking For

• Strong troubleshooting skills across software, hardware, and networks.
• Experience supporting Windows environments and enterprise applications.
• A confident communicator with a customer-first mindset.
• Familiarity with ITIL practices and a proactive, solutions-focused approach.
  
  

What do you get?

• Salary up to £34,000
• Hybrid working (Oxford-based)
• Clear path for career progression
• Supportive, collaborative team culture
  
  

Send over your CV and I'll be in touch to discuss the role in more detail.

Please note: sponsorship is not available for this role.