Senior Information Technology Support Analyst

JR United Kingdom; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading media technology company is seeking a self-driven and service-oriented IT Professional to support IT operations across multiple UK sites. The role involves providing tier-2 support, resolving hardware and software issues, and engaging with diverse teams. The ideal candidate will possess a growth mindset and excellent customer service skills, contributing to seamless technology experiences.

Benefits

Family-friendly employment policies

Flexible working arrangements

Mental health wellbeing initiatives

Community engagement activities

Qualifications

• 4+ years of experience in a HelpDesk/Deskside Service environment.
• Experience supporting both PC and Mac hardware.
• Basic compute and virtualization skills, troubleshooting abilities.

Responsibilities

• Provide IT Tier-2 support to deskside and remote staff.
• Diagnose and resolve issues with PC and MAC hardware and software.
• Regular domestic traveling to support various UK offices.

Skills

Customer service

Communication

Troubleshooting

Documentation

Education

Bachelor's Degree (desired)

Tools

Microsoft Office 365

Dynamics

SharePoint

Active Directory

Azure

AWS

Job description

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Client:

Synamedia

Location:

guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Company Overview

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

Role Summary

We are seeking a self-driven and service-oriented IT Professional with a strong passion for learning, problem-solving, and cross-functional collaboration. This role is ideal for someone with a growth mindset, who thrives in dynamic environments and is eager to contribute to impactful technology solutions.

As part of a global organization of over 1,700 employees, you will play a pivotal role in supporting and enhancing IT operations across four major sites in the United Kingdom, while also engaging with diverse teams worldwide. Your work will directly support our mission of delivering seamless and innovative technology experiences across the business.

Responsibilities

• Providing IT Tier-2 support to both deskside and remote staff, VIP and Execs.
• Responding to queries via tickets, chat, email and phone for our global staff.
• Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
• Following up with staff to ensure full resolution of issues.
• Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
• Providing basic remote-guided infrastructure support, eg. HW checks, network port patching, storage disks swaps etc..
• Projecting work and acting as liaison to other teams as needed
• Regular domestic traveling to support our United Kingdom offices/sites (Weybridge, Chilworth, Maidenhead and Farnborough).
• Shipping logistics to remote users.
• Good communication and documentation skills are an advantage.

Personal Attributes

• 4+ years of experience in a HelpDesk/Deskside Service environment.
• Excellent customer service and communication skills, particularly when interacting with executives and C-level employees.
• Experience supporting both PC and Mac hardware, software, printing and basic networking.
• Basic compute and virtualization skills and ability to troubleshoot and diagnose issues.
• Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory.
• Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage is an advantage.
• Knowledge and experience with Azure and/or AWS - An advantage.
• Bachelor's Degree is highly desired, but not required.

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, Cornerstone and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.