Support Engineer

West Herts College; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity for a Support Engineer in the IT team at a leading college in Watford. Responsibilities include providing deskside support to students and colleagues, with a focus on PC, Mac, and mobile devices. The role offers opportunities for training and development, along with various benefits including a free on-site gym and generous holiday scheme.

Benefits

Free on-site gym

Cycle to work scheme

Free on-site parking

Generous holiday scheme

Early finishes on a Friday

Qualifications

• Experience providing support services to a broad user base.
• Excellent organisational and problem-solving skills.
• Keen desire to help and support people.

Responsibilities

• Provide deskside support to both colleagues and students.
• Support users with PC, Mac and mobile devices.
• Take turns on a rota for Service Desk.

Skills

PC Knowledge

Mac Support

iOS / Android Support

Active Directory

Networking

ITIL Processes

Problem-Solving

Organisational Skills

Job description

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An exciting opportunity has arisen within the IT team for a Support Engineer.

Working with infrastructure and deskside support colleagues you will be providing deskside support to both colleagues and students across all four campuses.

You will take turns on a rota for Service Desk, which can be offered on an ad-hoc basis from home.

The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students.

Technical skills required are: knowledge of PC, Mac and IOS / Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.

You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience of providing excellent support services to a broad user base, the ability to ‘get stuck in’ and the attitude of wanting to improve services and solutions to teaching and learning services.

An in-depth knowledge of college systems isn’t required so long as the candidate has the skills and ability to support in a fast-paced environment.

This is a great opportunity for someone to take their support skills and gain more experience and learning while helping to deliver a new IT strategy for the college.

You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you’ll be encouraged to upskill.

We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.