Desk Based Account Manager Team Lead

Biffa Ltd; Aylesbury; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading waste management company in Aylesbury seeks a Desk Based Account Manager Team Lead to manage commercial relationships with major clients. The role involves client retention, financial performance management, and ensuring compliance with regulations. Candidates should have strong leadership skills, a proven track record in customer service, and proficiency in Microsoft Office. Competitive salary of up to £32,000 plus bonuses is offered.

Benefits

Competitive salary £30,000-£32,000

Ongoing career development

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Qualifications

• Experience in managing client relationships and delivering targets.
• Ability to coach and lead a team effectively.
• Knowledge of regulatory compliance and people management processes.

Responsibilities

• Manage the commercial relationship with major clients.
• Ensure client retention and expand service offerings.
• Conduct customer reviews using Power BI.
• Resolve site-related issues and manage customer invoicing.

Skills

Customer Service Experience

Leadership skills

Proficiency in Microsoft Office

Commercial awareness

Job description

Overview

Salary: Up to £32,000 & Competitive Bonus Scheme. Make a Difference with Us. Join our team as a Desk Based Account Manager Team Lead managing a team of Account Executives at our Aylesbury office and help us drive success and growth. A quick look at the role: To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention and innovative solutions.

Responsibilities

• Client Relationship Management: Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance.
• Client Retention and Growth: Foster positive relationships and expand service provisions to retain major clients and achieve the budgeted annual revenue.
• Reporting and Analysis: Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials.
• Issue Resolution: Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services.
• Debt and Invoicing Management: Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
• Stakeholder Engagement: Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties.
• Regulatory Compliance: Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.

Qualifications

• Customer Service Experience
• Leadership and people skills with an excellent coaching ability.
• Track record of delivering targets and working towards KPI's.
• Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
• Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
• Knowledge of people management processes.

Company values and culture

We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Benefits

• Competitive salary £30,000-£32,000 basic with competitive bonus
• Ongoing career development, training and coaching
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Bike to work scheme