Desk Based Account Executive

Biffa; Alton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading waste management company as a Commercial Account Manager, responsible for managing key client relationships and ensuring service success. You'll conduct reviews, resolve issues, and engage with various stakeholders to deliver exceptional service. This role offers a competitive salary and benefits, including comprehensive training and development opportunities.

Benefits

Comprehensive training and development

24 days holiday plus Bank Holidays

High street discounts

Family-friendly policies

Free on-site parking

Qualifications

• Experience of achieving key performance indicators.
• Ability to work in partnership with internal departments and customers.

Responsibilities

• Manage commercial relationships with major clients.
• Conduct customer reviews and present reports.
• Resolve site-related issues including Health and Safety.

Skills

Customer service experience

Attention to detail

Negotiation

Tools

Microsoft Packages

Power BI

Job description

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Location: Alton, GU34 1HG

Type: Permanent Role

Hours: 37.5 hours per week, Monday to Friday

Salary: Upto £27,700 & Competitive Bonus Scheme

A quick look at the role.

To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention and innovative solutions.

Why it's an opportunity not to be wasted.

• Conducting customer reviews and presenting reports and management information using Power BI, covering areas such as service success, landfill diversion, weights, and financials
• Assisting depots and customer services in resolving site-related issues, including Health and Safety concerns, container changes, or the introduction of alternative services
• Ensuring customer debt is managed in line with contractual commitments
• Engaging proficiently at all levels to negotiate, influence, and communicate both internally and externally, delivering long-term benefits for all parties
• Addressing QLS issues that cause invoice delays or credit production, and resolving payment-related queries
• Performing any other reasonable duties or requests as needed
  
  
  

Requirements

Here's what we require:

• Customer service experience
• Experience of achieving key performance indicators.
• Good working knowledge of the Microsoft Packages
• Attitude for compliance and good attention to detail
• Ability to work in partnership with internal departments, (potential) customers and other organisations
• Solid pragmatic approach to delivering to tight deadlines and targets
• Ability to plan, organise and prioritise
  
  
  

Benefits

And here's why you'll love it at Biffa.

• Comprehensive training and development with opportunities for career progression
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
• Access to Biffa Perkz - high street discounts for you and your family
• Pioneering family-friendly policies
• Free on-site parking
  
  
  

We're here to change the way people think about waste

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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