Desk Based Account Manager Apprentice

Getting In Limited; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Desk Based Account Manager Apprentice to support their sales team. This role involves generating quotes, managing customer relationships, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills and a genuine drive to deliver outstanding service. As part of a dynamic and agile team, you will have the opportunity to develop your sales skills and contribute to the company's growth. This apprenticeship offers a blend of hands-on experience and structured training, making it a perfect starting point for a rewarding career in sales.

Qualifications

• Previous experience in a customer-facing sales role is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Support the Account Manager and Sales Director in daily tasks.
• Manage existing customers and build strong relationships.

Skills

Communication skills

Customer care skills

Sales skills

Time management

Organizational skills

Team working

Attention to detail

Initiative

Tools

Excel

Word

Office

CRM

Job description

Apply to: Desk Based Account Manager Apprentice

Learning Provider

Delivered by ISALES ACADEMY LIMITED

Employer

Solution Consultants ICT Limited

Vacancy Description

Supporting the Account Manager and Sales Director on a day-to-day basis in the following areas:

• Generating quotes and contracts for clients.
• Coordinating project work including on-site installs and migrations.
• Taking incoming calls from clients where appropriate and creating tickets.
• Arranging face-to-face and Teams meetings with the team or running them independently.
• Monitoring customer tickets and tasks and responding to them where appropriate.

In addition to these day-to-day responsibilities, the role encompasses several key objectives:

• Manage designated existing customers, building relationships with the key decision makers in each business.
• Be the main point of contact for these customers in all customer-related matters.
• Upselling and cross-selling SolCo’s products to existing customers.
• Retaining customers and renewing their contracts.
• Arranging regular account reviews.
• Be responsible for all scheduled reporting that designated customers receive.
• Ensuring customers are happy with the service they are receiving and taking ownership of any issues raised.
• Working with the Sales Director to help win new clients.
• Work with the Sales Director to create case studies and articles on customer projects.
• Work closely with the support team when necessary to provide the customer with a speedy resolution to issues raised.
• Build and maintain a thorough understanding of SolCo’s products, services, and platforms to ensure customers have a clear view of the value we can provide them.
• Achieve and succeed the sales targets set.
• Build strong relationships with SolCo suppliers and partners, escalating opportunities, and issues where necessary.
• Be capable of carrying out initial checks before passing to the support team if necessary.
• Present SolCo professionally at all times, ensuring our customers experience is always a positive one.

The ideal candidate will have:

• Previous experience in a customer-facing sales role.
• Great communication and interpersonal skills.
• Strong sales skills.
• A genuine drive to deliver great service to customers.
• Must have excellent time management and organisational skills.
• Ability to respond efficiently to high-pressure situations.
• Ability to work to tight deadlines.
• Good computer skills - including Excel, Word, Office, CRM.
• Clean driving licence.

Key Details

Vacancy Title

Desk Based Account Manager Apprentice

Employer Description

We believe that as an agile, fast growing business we can service our customers quicker and better. We are a customer-focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier. We help you get on with doing business.

Vacancy Location

Unit 1, Enterprise House 41 Reading Road Berkshire RG8 7HY

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000304770

Key Dates

Apply From

22/02/2025

Closing Date For Applications

2025-03-10 23:59:59

Interview Begin From

Possible Start Date

2025-03-17 00:00:00

Training

Training to be Provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Learning Provider

ISALES ACADEMY LIMITED

Skills Required

Communication skills, Attention to detail, Customer care skills, Team working, Initiative