Design Practice Analyst (12-Month FTC)

Lloyds Banking Group; Bristol; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

Lloyds Banking Group seeks a Design Practice Analyst for a 12-month FTC role focusing on enhancing design methodology and stakeholder collaboration. Responsible for implementing best practices in design quality, this hybrid position offers a competitive salary and numerous benefits, aimed at improving the customer experience across various platforms.

Benefits

Generous pension contribution of up to 15%

Discretionary annual performance-related bonus

Share schemes including free shares

Flexible benefits for lifestyle

30 days holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Strong ability to identify customer-centered quality standards.
• Experience managing stakeholders at all levels.
• Familiarity with design practices and methodologies is a plus.

Responsibilities

• Support designers on the definition of done process.
• Facilitate migration of design work to new Jira projects.
• Analyze Key Results for customer-centric values.

Skills

Analytical Ability

Stakeholder Management

Inter-Personal Skills

Identification of Experience Quality Standards

Tools

JIRA

Job description

End Date

Saturday 21 June 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Design Practice Analyst (12-Month FTC)

LOCATION: Bristol / Edinburgh / Manchester / Chester / Leeds
SALARY: £59,850 - £66,500
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About this opportunity
Sitting in the Design delivery Practice, this role will work closely with Design teams, Key Platform roles and XD Communities of Practices.

The purpose of the team is to mature the practice of design in a regulated, corporate context. We also co-create and embed ways of ensuring experience quality. Our core goal is to create consistent and high-quality experience for our customers and colleagues.

You will be part of the Platform Alignment and Shared Method team who are here to demonstrate the value of and advocate for the business impact of design.

We’re looking for an experienced collaborator to support the development of the design method and assurance process. You will also analyse design themes and communicate effectively to the design leadership team. You’ll be an advocate of agile methodology and a confident facilitator to support alignment between Design to the Platform PCF.

An organised individual to implement controls, tools and guidance consistent with group policies and practices.

This role would suit someone with strong curiosity, a collaborative working style, and with the drive to connect the aspirations of Experience Design (XD) with how the Group operates.

As a Design Practice Analyst, it will be your role to:

• Provide support to designers and Platform colleagues on the design definition of done process (design good practice)

• Co-create, iterate and deploy practical, simple guidance supporting the design definition of done

• Facilitate the migration of design work from the BMX project to Platform Jira projects

• Conduct analysis on whether Group wide Key Results are customer centric

What you'll need

• Strong ability to identify and make business connections between where experience quality standards are relevant and where they can bring significant value to customers, colleagues and the group
• Detailed understanding of the Platform Change Framework
• Good working knowledge of JIRA
• Evidence of strong analytical ability
• Strong inter-personal skills with experience of stakeholder management at all levels of the organisation
• Knowledge of risk management and controls

You may also have knowledge and experience of:

• Design practices and method
• Experience of supporting governance or assurance models

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• A discretionary annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.