Design Operations Lead — Hybrid (London)

Gen Digital Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

Dental and vision benefits

Group Pension Plan with auto-enrolment

ESPP - Employee Stock Purchase Plan

Unlimited Paid Time Off

Job summary

Gen Digital Inc. in London is seeking a Design Operations Lead to support the day-to-day operations of its global product design organisation.

You will work with product designers, researchers, design leaders, and cross-functional partners to improve workflows, tools, and systems to help teams do their best work. You will bring structure to planning, delivery, handoffs, reviews, and team rituals, creating clearer, scalable ways of working to increase visibility, consistency, and outcomes for

Qualifications

• 5-7 years of experience in design operations or related field.
• Experience supporting a design, research, product, or collaborative team in a complex organization.
• Experience with modern design and delivery tools such as Figma and JIRA.

Responsibilities

• Drive and facilitate core planning and collaboration cadences, including sprint planning, milestone reviews, retrospectives, and design critiques.
• Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies that improve visibility and reduce friction.
• Partner with design leads to create clear timelines, milestone plans, and delivery checkpoints that support accountability and informed decision-making.
• Own and evolve project-tracking systems such as JIRA and Figma ensuring they remain useful, current, and aligned to team needs.
• Maintain team documentation, briefs, review records, and other operational resources so information is easy to find and act on.
• Create structure around design handoffs, stakeholder reviews, and team rituals to empower designers and improve cross-functional collaboration.
• Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on processes and ways of working

Skills

Design operations

Planning facilitation

Cross-functional collaboration

Attention to detail

Stakeholder management

Continuous improvement

Education

Degree in design operations/UX/PM

Tools

JIRA

Figma

ClaudeCode

Job description

Gen Digital Inc. in London is seeking a Design Operations Lead to support the day-to-day operations of its global product design organisation.

You will work with product designers, researchers, design leaders, and cross-functional partners to improve workflows, tools, and systems to help teams do their best work. You will bring structure to planning, delivery, handoffs, reviews, and team rituals, creating clearer, scalable ways of working to increase visibility, consistency, and outcomes for