Design & Onboarding Lead L2

Telefonica Tech; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the UK is looking for a Managed Services Onboarding Specialist. You will manage onboarding for new and changed services, ensure successful delivery according to contracted SLAs, and collaborate with both technical and non-technical teams. This role offers a unique chance to develop your career while ensuring high-quality service delivery. Ideal candidates will have IT onboarding management experience and proficiency with platforms like Azure and AWS. Remote work is available.

Benefits

Flexible working options

Opportunity for career development

Dynamic and friendly work environment

Qualifications

• Experience in delivering high-pressure projects or onboarding.
• Proven onboarding management within a similar environment.
• Knowledge of virtual server networking and end-user experience.

Responsibilities

• Own and drive successful managed service onboardings.
• Establish strong working relationships with clients.
• Ensure SLAs and operational documentation are met.

Skills

IT onboarding management

Leadership and motivation

Strong communication

Flexible team collaboration

Education

PRINCE2 or MSP Practitioner certification

ITIL 4 Foundation certification

AGILE Foundation certification

Tools

Azure

AWS

MS Suite

Service desk function

Job description

The Role

Working as part of a hand‑picked team you’ll be working within the Design & Onboarding Practice delivering external and internal high‑profile onboardings and supporting the provision of new and extended contracts into our rapidly expanding customer base.

A key part of this role is to engage and interact across the business in sales bids pre‑sales work and statement of work to ensure services are aligned to managed services skillsets and abilities to support and raise any areas that need addressing to key stakeholders.

You will play a key role in ensuring and verifying the scope of the services can be met delivering the appropriate SLAs and that commercial and technical resources are in place to allow new services to be adopted and supported. This will involve ensuring the validity of requirements that have been captured, making sure they are accurate and sufficiently detailed, allowing you to create the necessary support artefacts and knowledge transfer into the Managed Service teams. You will own and be responsible for ensuring the success of every onboarding activity you are assigned to to meet the needs and expectations of our customers going forward.

You will be entirely responsible for creating a transition plan coordinating the Managed Services resources by working directly with the Managed Service Teams and, where applicable, in conjunction with a designated professional services project manager.

Post‑delivery provides early life contact support whilst being fully responsible for ensuring both contractual and commercial elements are delivered as agreed.

It’s a great chance to develop your career by making your mark with this friendly and dynamic company. It really is an exciting time to join Telefónica Tech UK&I.

As a market leader in our field with extensive qualifications and support from our business partners we aim to go from strength to strength toward a brighter future to further strengthen our position as a Managed Services provider, seeing how we can bring value to the customer and support their business needs.

Key Responsibilities

• Own and drive to success Manage Service Onboardings all in aid of enhancing the service we can offer back to our client base.
• Own onboarding of new or changed services and customers; be responsible for establishing strong working relationships and understanding all contractual obligations.
• Ensure we have the appropriate people, tools, processes, security clearance and commercials to run the services.
• Be fully responsible for ensuring appropriate service level agreements (SLAs) are within scope of the contract and work with the operations team to agree suitable Operation Level Agreements (OLAs) are in place to meet the agreed SLAs.
• Ensure Telefónica Tech UK&I’s operations are fully aware of expected deliverable content of our contracts through delivery of great operational documentation.
• Identify and own risks and issues that impact the onboarding deliverables or projects, including commercials and contract.
• Consult with customers or internal teams to create an Onboarding Schedule with clearly defined timescales and objectives to board the service or client, ensuring services are managed within budget.
• Work closely with both technical and non‑technical teams to plan, drive, own, execute and coordinate tasks in the delivery of the Onboarding plan / scope / project.
• Contribute to the Project Delivery and Onboarding process with other members of the team to further improve the services we provide to both internal and external customers.
• Work with and where needed design supporting services and processes to complement services being delivered and supported into Managed Services teams and their partners.
• Be instrumental in reviewing, interacting and contributing to pre‑sales and bid work prior to the onboarding process.
• Contribute and drive service improvement to the Design & Onboarding Practice and ensure it aligns with ISO accreditation.
• Run and deliver audit information for review as required to ensure the Design & Onboarding practice adheres to ISO accreditation.

Qualifications

Skills & Experience:

• Demonstratable experience within the IT industry delivering and responding to high‑pressure projects or onboarding and delivering new enhanced processes.
• Demonstrable onboarding management experience within a similar environment.
• Experience of delivering and managing internal procedures and processes.
• Experience in onboarding a range of sized projects from Project to Live Service.
• Have worked within an onboarding team or had a similar role.
• Knowledge about platforms such as Azure, AWS, MS Suite, CSP, virtual server networking, Modern Workplace environment, and end‑user experience such as end‑customer engagement via a service desk function.
• Ability to work interactively and flexibly with technical and service management teams.
• Good leadership and motivation skills.
• Strong communicator at all levels.
• Systems and IT literate.
• Ideally PRINCE2 or MSP Practitioner certified.
• Ideally ITIL 4 Foundation certified.
• Ideally AGILE Foundation certified.

Additional Information

We don’t believe hiring is a tick‑box exercise, so if you feel that you don’t match the job description 100 %, but would still be a great fit for the role, please get in touch.

Remote Work: Yes

Employment Type: Full‑time

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design and Estimation, Architecture

Experience: years

Vacancy: 1