Deputy Venue Manager (FTC)

Holmewood Hall; Holme; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Wagestream for flexible access to paid

Company events

Free on-site parking

Career development opportunities

Job summary

Holmewood Hall in Peterborough is seeking a Deputy Venue Manager on a 12-month fixed-term contract to support the Venue Manager in delivering exceptional wedding experiences. You will lead an enthusiastic team, engage with couples, and help maximise wedding bookings while maintaining outstanding service standards.

The role requires 3+ years in customer service within hospitality or events, a proactive attitude, and the ability to work weekends and bank holidays.

Qualifications

• Minimum of 3 years' customer service experience.
• Hospitality, events, hotel, wedding or venue management experience desirable.
• Flexibility to meet the demands of a busy wedding and events operation, including weekends and bank holidays.
• You are passionate about delivering outstanding service and creating memorable experiences.
• Strong administrative skills and ability to manage multiple priorities.

Responsibilities

• Support the Venue Manager in day-to-day operations, ensuring high standards of customer service and venue presentation.
• Lead by example, support training and development of venue staff and maintain a positive team culture.
• Engage with couples, attend planning meetings, show rounds and client communications to ensure a seamless journey from booking to wedding day.
• Work with Sales Manager to maximise wedding bookings and contribute to venue sales targets.
• Generate and amend invoices, produce running orders and manage event documentation.
• Act as ambassador for Holmewood Hall, ensure professional communication and assist with social media and marketing initiatives.
• Maintain a safe environment and complete accident and fire reports in a timely manner.

Skills

Customer focus

Organised

Team leadership

Sales minded

Proactive

Adaptable

Job description

Deputy Venue Manager (Fixed Term Contract 12 months) - Holmewood Hall, Peterborough

Are you ready to take your career to the next level in a fast-paced, exciting environment where you'll help deliver unforgettable wedding experiences?

Join our team at Holmewood Hall, Peterborough as a Deputy Venue Manager on a 12-month fixed-term contract and become an integral part of a family-run company with over 30 years of expertise in creating dream weddings.

At Country House Weddings, our exclusive-use venues and all-inclusive packages ensure every couple's wedding day is perfect from start to finish. From expert Chefs to experienced Wedding Managers, passionate Housekeepers, and dedicated Grounds Teams, we work together to provide exceptional service and unforgettable experiences.

What You'll Do

As Deputy Venue Manager, you'll support the Venue Manager in overseeing the day-to-day operations of Holmewood Hall, ensuring the highest standards of customer service, venue presentation and operational excellence.

Leadership & Team Support

• Act as the main point of contact in the absence of the Venue Manager.
• Lead by example and support the training and development of venue staff.
• Help maintain a positive, motivated and high-performing team culture.

Couple Engagement

• Support planning meetings, show rounds and client communications.
• Build strong relationships with couples and ensure a seamless journey from booking through to their wedding day.
• Assist in delivering exceptional customer service at every stage.

Wedding Sales

• Work closely with the Sales Manager to maximise wedding bookings.
• Support conversion of enquiries and contribute to achieving venue sales targets.
• Take a proactive approach to showcasing the venue and its facilities.

Administrative Duties

• Generate and amend invoices accurately.
• Produce detailed running orders and event documentation.
• Support accommodation sales and ensure venue systems are maintained accurately.

Event Support

• Assist with Open Days, Wedding Showcases and Dinner Date evenings.
• Identify opportunities for upselling and enhancing the guest experience.
• Support the smooth delivery of weddings and events from start to finish.

Brand Representation

• Act as a proud ambassador for Country House Weddings and Holmewood Hall.
• Ensure communication remains professional, consistent and aligned with company standards.
• Assist with social media activity and marketing initiatives where required.

Health & Safety

• Maintain a safe environment for guests and colleagues.
• Administer First Aid when required.
• Ensure all relevant documentation, including accident and fire reports, is completed accurately and in a timely manner.

About You Customer-Focused

You are passionate about delivering outstanding service and creating memorable experiences for couples and guests.

Organised & Detail-Oriented

You have strong administrative skills and are comfortable managing multiple priorities in a busy environment.

Team Player & Leader

You are approachable, resilient and able to motivate and support others.

Sales-Minded

You enjoy building relationships and supporting venue sales performance.

Proactive & Driven

You actively seek opportunities to improve the customer experience and maximise revenue.

Adaptable

You are comfortable balancing operational, administrative and client-facing responsibilities.

What We Offer Training & Development

We are committed to helping you develop your skills and progress within the Country House Weddings group.

Benefits

• Wagestream for flexible access to earned wages
• Company events and celebrations
• Free on-site parking
• Career development opportunities within a growing venue group

Contract Details

Location: Holmewood Hall, Peterborough
Contract Type: Fixed-Term Contract
Duration: 12 Months
Hours: Full-Time

Please note that this is a fixed-term position with an initial duration of 12 months. Any extension beyond the fixed-term period will be subject to business requirements and operational needs.

Experience & Commitment

• Minimum of 3 years' customer service experience
• Previous hospitality, events, hotel, wedding or venue management experience desirable.
• Flexibility to meet the demands of a busy wedding and events operation, including weekends and bank holidays.

A stunning Tudor Gothic-style mansion, surrounded by 10 acres of manicured grounds and parkland, steeped in history and exuding elegance, Holmewood Hall is the perfect venue for a wedding. With a striking red-brick exterior, there is an abundance of beauty and charm throughout the whole house and has a beautiful ceremony room boasting an 18-carat gold leaf ceiling, multiple reception rooms, a great bar and disco room, and also ample accommodation for guests to stay the night.

Our beautiful wedding venue had its first wedding in 2019 and has been offering dream weddings ever since. Part of the Country House Weddings portfolio of hand-picked wedding venues, with more than 30 years of experience offering perfect weddings to couples, our exclusive-use, all-inclusive wedding packages take care of your wedding day from start to finish, overseen by our expert team.

From specialist wedding Chefs, experienced Personal Wedding Managers and a fantastic wait team, to knowledgeable grounds teams and passionate housekeepers, our teams pride themselves on providing a top-quality service that helps make our weddings a success.