Deputy Support Team Leader

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a Deputy Support Team Leader (Band 4) in Wolverhampton. The role provides day-to-day operational leadership within the Radiology Imaging Assistant workforce, ensuring a safe, efficient and patient-focused service.

You will work with the Support Team Leader, manage staff rotas, oversee attendance, recruitment and appraisal, and promote a positive team culture while delivering high standards of care.

Qualifications

• Must have previous line-management experience including staff performance, sickness management and rota oversight.
• Experience supervising staff in busy clinical or operational environments.
• Proven ability to lead, support and manage a team.

Responsibilities

• Support day-to-day supervision and management of the Radiology Imaging Assistant workforce.
• Manage staff rotas, annual leave and workforce deployment.
• Monitor attendance and sickness absence per Trust policies, with Return to Work processes.
• Support recruitment, induction, training, competency assessment and ongoing development.
• Deputise for the Support Team Leader and contribute to performance, governance and service improvement.
• Promote positive team culture and collaboration with Radiology managers.
• Participate in audit, governance and service improvement activities.
• Maintain accurate personnel records and confidentiality.

Skills

Line-management experience

Staff performance

Sickness management

Rota oversight

Operational leadership

Return to Work meetings

Staff wellbeing

Job description

Main area Deputy Support Team Leader Grade Band 4 Contract Permanent: Must have previous line‑management experience, including responsibility for staff performance, sickness management, rota oversight, and day‑to‑day operational leadership. Previous experience in supervising staff is essential, with proven ability to lead, support, and manage a team in a busy clinical or operational environment. Demonstrable line‑management experience is required, including conducting Return to Work meetings, managing sickness triggers, and supporting staff wellbeing. Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 225-Div3-8202239

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site RWT New cross Hospital Town Wolverhampton Salary £28,392 - £31,157 per annum Salary period Yearly Closing 08/09/2026 23:59

Deputy Support Team Leader

Band 4

Job overview

The Deputy Support Manager will provide day-to-day operational leadership and supervision of the Radiology Imaging Assistant workforce, ensuring the delivery of a safe, efficient and patient-focused service across the Radiology Department.

Working closely with the Support Team Leader and wider Radiology management team, the post holder will support staff deployment, rota management, attendance monitoring, workforce development and service delivery. The role is pivotal in maintaining service continuity, responding to changing operational demands and ensuring the Imaging Assistant workforce is effectively coordinated to support patient care.

The post holder will deputise for the Support Team Leader when required, supporting recruitment, appraisal, performance management and quality improvement activities, while promoting a positive culture that reflects Trust values and delivers the highest standards of patient experience.

Main duties of the job

Support the day-to-day supervision and management of the Radiology Imaging Assistant workforce.

Manage and monitor staff rotas, annual leave and workforce deployment to ensure safe and effective service delivery.

Monitor attendance and manage sickness absence in accordance with Trust policies, including Return to Work processes and Occupational Health referrals where required.

Support recruitment, induction, training, competency assessment and ongoing development of Imaging Assistants.

Undertake staff appraisals and support the management of performance, conduct and wellbeing.

Maintain accurate and confidential staff records and departmental databases.

Promote a positive team culture that supports staff engagement, quality improvement and service excellence.

Work collaboratively with Radiology leaders and multidisciplinary colleagues to ensure consistency of practice and service delivery.

Participate in audit, governance and service improvement activities to enhance patient experience and operational performance.

Deputise for the Support Team Leader as required and escalade risks or operational concerns appropriately.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

The Deputy Support Manager is responsible for supporting the operational management of the Radiology Imaging Assistant workforce and ensuring the effective delivery of support services across the Radiology Department.

The post holder will oversee the day-to-day organisation and deployment of Imaging Assistants, ensuring appropriate staffing levels, skill mix and service cover are maintained to meet operational demands. They will support the management of staff rotas, annual leave and short-notice absences, responding proactively to service pressures and changing priorities.

The Deputy Support Manager will provide supervision, guidance and leadership to Imaging Assistants, supporting recruitment and selection activities, local induction programmes, competency assessments, appraisals and staff development. They will contribute to the management of attendance, conduct, capability, disciplinary and grievance matters in accordance with Trust policies and procedures.

The role includes monitoring sickness absence, conducting Return to Work meetings, supporting staff wellbeing initiatives and facilitating Occupational Health referrals where appropriate. The post holder will maintain accurate personnel records and ensure compliance with information governance, confidentiality and record-keeping requirements.

Working collaboratively with Radiology managers and colleagues, the post holder will promote a positive and inclusive working environment, support quality improvement initiatives, participate in audit and governance activities, and contribute to maintaining a safe and effective environment for patients, visitors and staff.

In the absence of the Support Team Leader, the post holder will deputise as required, ensuring continuity of service delivery and escalating significant operational, staffing or governance concerns to the Head of Operational Radiology.

Person specification

Previous role experince in team lead role

• Previous experience in a Team Leader role is essential, with proven ability to supervise staff, manage performance and sickness, oversee rotas, and support safe, efficient service delivery.

Flexible Working

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications

Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: Health and Care Worker Visa orSkilled Worker Visa .

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.