Deputy Store Manager: Lead Team, Drive Performance

Iceland Foods Ltd.; Warrington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

15% discount in Iceland stores

33 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career progression opportunities

Supportive and inclusive environment

Job summary

Iceland Foods Ltd. in Warrington is seeking a committed Deputy Manager to work with the Store Manager to maximise store performance and profitability. You will lead the team, monitor operations and drive continuous improvement in a fast-paced retail environment.

The role emphasizes delivering excellent customer service, enforcing health and safety standards, and developing staff to meet KPIs. You will foster an inclusive culture and take ownership of store outcomes in the Store Manager's absence.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Responsibilities

• Oversee store performance with weekly reviews of sales, operations and digital metrics.
• Ensure availability and cost controls through efficient processes.
• Promote a culture focused on delivering great customer service.
• Deliver on key KPIs and drive action with the team.
• Support the Store Manager with staff development and coaching.
• Foster an inclusive, respectful, and high-performing workplace.
• Lead by example to optimise store operations during the Store Manager's absence.

Skills

Retail management

Leadership

Team management

Communication

Customer service

Problem solving

Flexibility

Job description

Iceland Foods Ltd. in Warrington is seeking a committed Deputy Manager to work with the Store Manager to maximise store performance and profitability. You will lead the team, monitor operations and drive continuous improvement in a fast-paced retail environment.

The role emphasizes delivering excellent customer service, enforcing health and safety standards, and developing staff to meet KPIs. You will foster an inclusive culture and take ownership of store outcomes in the Store Manager's absence.