Deputy Store Manager: Lead a Customer-First Team

H&T Group Ltd; Leeds; Vor Ort; GBP 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

30 days of holiday (including bank)

Flexibility to buy or sell holiday

Private healthcare plan

Cycle to work scheme

Season ticket loans

Staff discounts up to 25%

Incentive schemes

Employee perks portal discounts

Zusammenfassung

H&T Group Ltd in Leeds is seeking a Deputy Store Manager to lead a motivated, multi-skilled team and deliver personalised, exceptional service to every customer. You’ll play a key role in the store’s smooth operation, financial performance, and regulatory compliance.

This full-time role (37.5 hours) offers a starting salary of £28,250, potential discretionary bonuses up to £2,400 annually, and a comprehensive benefits package including generous holiday, private healthcare, cycle-to-work, staff

Qualifikationen

• Previous supervisory or management experience in a financial services or customer-facing role
• Excellent verbal and written communication skills
• Passion for high standards and delivering exceptional customer and team experiences
• A strong desire to lead, support, and develop others
• A customer-first mindset with a proactive attitude
• Multilingual skills are a bonus

Aufgaben

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

Kenntnisse

Leadership

Customer service

Verbal and written communication

Team development

Supervisory experience

Multilingual skills

Jobbeschreibung

H&T Group Ltd in Leeds is seeking a Deputy Store Manager to lead a motivated, multi-skilled team and deliver personalised, exceptional service to every customer. You’ll play a key role in the store’s smooth operation, financial performance, and regulatory compliance.

This full-time role (37.5 hours) offers a starting salary of £28,250, potential discretionary bonuses up to £2,400 annually, and a comprehensive benefits package including generous holiday, private healthcare, cycle-to-work, staff