Deputy Service Manager, Lewisham, London

Social Interest Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a passionate Deputy Service Manager to lead their Lewisham Mental Health service. This role is pivotal in fostering a supportive environment and ensuring high-quality, trauma-informed care for residents. You will manage a dedicated team, guiding them to meet key performance indicators while promoting inclusivity and empowerment. Your leadership will drive operational excellence, ensuring compliance with contracts and regulations. If you are a compassionate leader with a commitment to making a difference in people's lives, this opportunity is perfect for you.

Benefits

25 days annual leave

Training and Development

Medicash benefits

Employee Assistance Programme

Life Assurance Scheme

Annual Staff Awards

Qualifications

• Experience in managing teams and providing high-quality support.
• Understanding of mental health and support for diverse groups.

Responsibilities

• Manage day-to-day operations and ensure compliance with regulations.
• Lead and support staff to achieve performance targets.

Skills

Leadership

Team Management

Communication

Problem-Solving

Adaptability

Education

Relevant Degree or Equivalent Experience

Tools

Microsoft Office

Case Management Systems

Job description

We are seeking a dedicated and experienced leader to join our Lewisham Mental Health service as a Deputy Service Manager. This role offers the opportunity to support and manage our team, driving high-quality, trauma-informed care for our residents.

As the Deputy Service Manager, you will be responsible for the overall management of the service and its team. Your leadership will ensure compliance with all contracts and regulations while fostering an inclusive and supportive environment. You will be a role model, guiding your team to meet key performance indicators (KPIs) and other service requirements with passion, drive, and motivation.

Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm may include weekends; you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on-call service.

ABOUT YOU

We are an organisation that embraces differences and encourages our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high-quality, effective, and person-centred support to staff, colleagues, residents, and participants; someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading and motivating a team, being proactive and adaptable, and maintaining high morale within the service. We look for compassionate, supportive, and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, and challenging behaviours.
• Experience of working with and engaging with diverse groups of people from varying backgrounds.
• IT proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.
• Understanding of Housing Management, including voids and evictions.

What we would like, but not essential:

• Previous experience in people management and development.
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment.

Line Management and Leadership

• Provide high-quality support, leadership, and line management to staff, offering guidance, support, and advice to the team and supporting them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one-to-ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents, and participants, as well as other stakeholders to provide a high-quality, holistic service that meets the needs of our residents.
• Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day-to-day duties and responsibilities, offering guidance and support as necessary.
• Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives by creating an enabling environment.
• Be part of the operational on-call rota for providing out-of-hours support across the operations directorate.
• Follow relevant risk assessment and management procedures, sharing relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR compliance.
• Alongside the Service Manager, champion and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high-quality housing management service is provided to residents.
• Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and internal auditing, admin, and general other duties as required.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

• 25 days annual leave, increasing with the length of service.
• Training and Development, including access to courses, upskilling, and progression plans.
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments.
• Employee Assistance Programme, including counselling.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme.
• Annual Staff Awards.
• Be part of a person-centred organisation!

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma, and make our communities safer, we would love to hear from you!

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change.

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits, and our Candidate Privacy Policy can be found on our website.