Deputy Service Manager

Social Interest Group; Romford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Employee Assistance Programme

Life Assurance Scheme

Access to discounted tickets

Job summary

The Social Interest Group is seeking a passionate Deputy Service Manager to join our team in Romford. This pivotal role involves leading and managing a dedicated team, fostering a safe and supportive environment for residents recently released from prison. You'll ensure high-quality service delivery and compliance with contractual requirements.

As a proactive leader, you will empower your team to excel, helping to create safer communities. The position offers various benefits, including training and development opportunities, reflective practice sessions, and Employee Assistance Programs.

Qualifications

• Experience in frontline care and support staff management.
• Ability to drive excellence and create safe environments.
• Skill in providing high-quality support to team members.

Responsibilities

• Line management and leadership throughout the employee lifecycle.
• Encourage team productivity and wellbeing through regular check-ins.
• Manage risks and ensure compliance with service policies.

Skills

Leadership

Team motivation

Risk management

IT proficiency

Job description

Location: Romford, please note that this location does not have step free access

Shift Pattern: 37.5 hours per week Monday to Friday on a rota varying between 08:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required. You will also take part in our out of hours on call service for managers.

About the Role

We are seeking a dedicated Deputy Service Manager to join our service based in Romford. Our service is a Independent Approved Premises commissioned by Criminal Justice Service (IAP) based in Havering. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents.

You will also support some day-to-day team responsibilities, including providing tailored support directly to residents. As a Manager, you will help drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma‑and psychologically informed environment. You will work collaboratively with the team, wider services, and external partners to ensure the service runs smoothly. We’re looking for a solution‑focused individual with experience in similar service environments, who can create a safe space for individuals to learn and grow, while continuing to embed trauma‑informed and psychologically informed practice that puts people and communities at the forefront.

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
• Encourage productivity, engagement, and wellbeing of the team through regular check‑ins, training, meetings, and supervisions.
• Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.
• Ensure Risk Management processes and policies are followed within the service.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms.

About You

We’re seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service. We’re looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.

What we are looking for:

• Ability to provide high quality support and line management to staff
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency – we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Annual Staff Awards