Deputy Sales Manager

Betfred; Bradford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading bookmaker in the UK is seeking a Retail Colleague to join their team in Bradford. This role involves leading a team, maintaining high retail standards, and providing exceptional customer service in a lively environment. Candidates should be 18+, have management experience, and be flexible with working hours. They will enjoy a range of benefits including bonuses, pension contributions, and mental health support. If you have a passion for customer service and sports, apply now to be part of a dynamic team.

Benefits

Bonuses and incentives

Pension contributions

Enhanced maternity and paternity pay

Employee recognition schemes

Mental health support

Qualifications

• Must be 18+ with the right to work in the UK.
• Previous management experience is beneficial.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Lead and develop a team of retail colleagues.
• Ensure high retail standards and excellent customer service.
• Ensure compliance with responsible betting policies.

Skills

Outstanding customer service skills

Ability to build relationships with colleagues and customers

Eagerness to learn and develop

Passion for sports, betting and gaming

Job description

Overview

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision : to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...

Responsibilities

Here is where you come in…

Our shops are at the heart of our business, and they all play a key part in their local community. As a retail colleague, you will play a pivotal role in making sure that our shops offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.

Day-to-day, you will be responsible for leading and developing a team of retail colleagues in the absence of the Shop Manager, whilst delivering the highest possible retail standards and excellent customer service. You will become an expert in betting and make sure our customers enjoy our products and services responsibly. Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed.

Skills & Experience

What you’ll need to succeed

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Previous management experience would be beneficial
• Ability to build credible relationships with colleagues and customers
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Benefits

Why join a winning team?

Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.

Be rewarded

• Enhance your income : benefit from bonuses, incentives, retail discount vouchers and more.
• Monthly pension contributions : helping you prepare for your future.
• Enhanced maternity & paternity pay : our Betfred family works to support yours.

Feel valued

• A long-service recognition programme and life milestone rewards.
• A recognition scheme to earn and convert points to spend with over 700 retailers.
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
• Mental health support including an independent Employee Assistance Programme, a 24 / 7 virtual GP service and complimentary eye tests.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Your Betfred journey starts now…