Deputy Practice Manager

NHS; Shrewsbury; On-site; GBP 40,000 - 52,000; Full time

Job summary

The NHS Dawley-based medical practice is seeking a deputy practice manager to support the Practice Manager in running the day-to-day operations and to develop high quality patient services. You will lead staff, manage HR, finance, and ensure efficient delivery of primary care GP services.

We value strong communication, strategic thinking, and the ability to work in a fast-paced environment. Experience in healthcare management and NHS regulations is essential to help our team and patients across

Qualifications

• A good standard of education with excellent literacy and numeracy skills.
• Educated to degree level in healthcare or business.
• Associate Member of IGPM in view of becoming a full member (MIGPM).
• AMSPAR qualification (L5 in Primary Care and Health Management).

Responsibilities

• Support the Practice Manager in management and coordination of all aspects of organisation functionality.
• Motivate and manage staff, optimise efficiency and financial performance.
• Ensure the organisation complies with UK legislation and NHS and CQC regulations.

Skills

Leadership

Communication

HR & Finance knowledge

MS Office

Strategic thinking

Team motivation

Time management

Problem solving

Education

Degree in healthcare or business

IGPM MIGPM (Associate Member)

AMS PAR L5 in Primary Care & Health Management

Tools

MS Office

Job description

We are seeking a highly skilled and effectivedeputy practice manager to support the Practice Manager with the smooth runningof the practice. The practice is situated in Dawley, part of Telford inShropshire with excellent rail and road links to all of the Midlands. The area of Dawley is suburban with a degreeof deprivation in a semi-rural environment, and a population that has a widerange of health needs.

Main duties of the job

Experience in leading, managing and developing ateam in a changing and challenging environment is essential and candidates mustbe passionate about developing high quality and effective patient services tosustain the take the practice forward in the future. Responsibilities willinclude management of the practice staff and patient services role as well assupporting with the overall day to day operation and delivery of primary careGP services.

Candidates will need a sound knowledge of businessmanagement, HR and finance and possess excellent communication skills at alllevels. Experience of working within primary care is desirable and being ableto work in a fast paced, ever-changing environment is essential.

About us

Information on the Practice can be found in the attached Practice Profile and on our website at https://www.dawleymedicalpractice.co.uk/ .

A job description and person specification are also included.

• GMS Practice of just over 10,500 patients consisting of 4 GP Partners and 2 Salaried GPs, Practice of 58 staff
• Good achievers in QOF and medicines management, providing a wide range of enhanced services
• CQC inspection rating in June 19 was Good.
• Members of an established network of practices, with many ongoing activities including an extended hours program, and network collaborative working to provide patient services such as womens health, respiratory care, minor surgery.
• Excellent and committed team of Clinicians, Receptionists and Administrators
• Utilising EMIS Web, Docman, Team Net and various IT systems

The Practice very much has a family feel to it, and there is a good team spirit in the whole practice. The practice is therefore looking for a candidate who wishes to join this fabulous team of committed staff and will appreciate the supportive and friendly working environment.

Job responsibilities

Reporting to the Practice Manager (PM) and GP partners, theDeputy Practice Manager (DPM) role is to support the PM in the management andcoordination of all aspects of organisation functionality, motivating andmanaging staff, optimising efficiency and financial performance, and ensuringthe organisation achieves its long-term strategic objectives in a safe andeffective working environment.

Through innovative ways of working, support the PM inpromoting ED&I, SHEF, quality and continuous improvement, confidentiality,collaborative working, service delivery, learning and development and ensurethe organisation complies with UK legislation and both NHS and CQC regulations.

As this role will have access to a higher level ofconfidential data in the course of their employment, there is an expectationthat the post holder will always maintain the highest level of confidentialityand integrity. Sensitive information could be from either internal sources, orfrom external partner organisations.

The post-holder is an instrumental member of the generalpractice team.

The post holder is reportable to the Practice Manager on aregular basis.

Person Specification

Qualifications

• A good standard of education with excellent literacy and numeracy skills
• Educated to degree level in healthcare or business
• Associate Member of IGPM in view of becoming a full member (MIGPM)
• AMSPAR qualification (L5 in Primary Care and Health Management)

Knowledge And Skills

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of MS Office products
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strategic thinker and negotiator with a solutions-focused approach
• Effective time management (planning and organising)
• Good organisational skills
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Ability to network and build relationships
• Flexible, cooperative and motivated
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to use initiative and judgement
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• Understanding of safeguarding adults and children
• Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
• Ability to implement and embed policies and procedures

Experience

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes
• Experience of working in a healthcare setting
• NHS or general practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.