Deputy Manager - Jewellery Brand

TRP; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading British jewellery brand seeks a Deputy Manager for their Westfield White City Flagship Boutique. The successful candidate will prioritize customer service, drive sales, and develop client relationships, ensuring the boutique meets brand standards. Ideal for those with a passion for retail and excellent interpersonal skills.

Qualifications

• Demonstrated passion for customer service.
• Commercially aware and target-driven.
• Ability to work under pressure.

Responsibilities

• Support the Boutique Manager as senior Management on duty.
• Drive sales through exceptional customer service.
• Network to create key relationships and drive events.

Skills

Customer Service

Sales

Communication

Interpersonal Skills

Adaptability

Motivational Skills

Job description

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Deputy Manager - Jewellery Brand, London

Client:

TRP

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c268ec4b64a7

Job Views:

27

Posted:

20.06.2025

Expiry Date:

04.08.2025

Job Description:

Job Description

A fabulous opportunity has arisen for one of our clients who are leaders in their field. A British brand that celebrates timeless style and endless versatility in their jewellery. Due to continued success, they are looking for an excellent Deputy Manager to in Westfield White City Flagship Boutique. The ideal candidate is someone who puts customer service first and will thrive in a fast-paced store environment.

Main responsibilities will include:

• Support the Boutique Manager and being the 'go-to' person when you are the most senior Management Team member on shift.
• Driving sales and exceeding targets through exceptional customer service and building a client business.
• Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same.
• Develop and maintain client relationships to drive repeat business.
• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events.
• Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these.
• Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers.
• Execute visual merchandising guidelines to a high standard.
• Ensure in store experience is in line with the guidelines and Brand standard.
• Ensure accurate payment processing and cash handling.

Person specifications:

• A demonstrated passion for customer service and driving a business.
• Commercially aware and target driven.
• Excellent communication and interpersonal skills.
• Flexible and adaptable.
• Ability to work well under pressure in a fast-paced environment.