Deputy Boutique Manager - Harrods, Jewellery

Richemont; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a prestigious luxury brand as an Assistant Boutique Manager in London. Support the Boutique Manager in managing operations, driving sales, and providing exceptional client experiences. Bring your leadership skills and retail expertise to a role that values elegance and professionalism.

Qualifications

• Fluent in English; additional language skills are a plus.
• Ability to work in a fast-paced retail store environment.
• Strong leadership skills and a flexible mindset.

Responsibilities

• Drive sales to achieve targets and analyze growth opportunities.
• Motivate and develop Sales Associates through coaching.
• Ensure exceptional personalized client experience.

Skills

Leadership

Sales Analysis

Client Relationship Management

Adaptability

Interpersonal Communication

Education

Deputy Management experience

Job description

London, GBN, GB

Permanent

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

(Permanent, Full Time)

As the Assistant Boutique Manager, you will support the Boutique Manager in the overall management of the Buccellati concession within Harrods. You will play a key role in driving sales, enhancing client relationships, and ensuring the highest standards of client service. You will be responsible for implementing local strategies, motivating the team, and representing the Buccellati brand with elegance and professionalism. In the Boutique Manager's absence, you will assume full responsibility for the boutique's operations.

HOW WILL YOU MAKE AN IMPACT:

Sales & Business Development:

• Drive the sales team to consistently achieve or exceed sales targets.
• Analyze sales results and identify opportunities for growth.
• Support the team in implementing CRM strategies to improve client acquisition and retention.
• Assess local market opportunities and adapt sales strategies accordingly.

Team Management & Development:

• Motivate, support, and develop Sales Associates through coaching and training.
• Conduct regular team meetings to communicate targets and best practices.
• Manage administrative and HR tasks, including rota arrangements, commissions, and absence control.
• Support the integration of newly recruited staff into the boutique.

Client Experience & Relationships:

• Ensure the team provides an exceptional and personalized client experience.
• Foster the development of long-term client relationships to drive repeat business.
• Lead by example on the sales floor, ensuring a model luxury experience for clients.
• Address and resolve client complaints promptly and professionally.

Efficient Concession Operations:

• Support cost control, ensure compliance with procedures (stock, security), and collaborate with the Mayfair team.

Brand & Product Expertise:

• Maintain deep brand and product knowledge, promote service tools, and ensure adherence to security protocols.

Brand Representation:

• Uphold the Buccellati image through professional conduct, boutique maintenance, and staff presentation.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Deputy Management experience, ideally in luxury retail or hospitality.
• Fluent in English; additional language skills are a plus.
• Strong leadership skills.
• Ability to work in a fast-paced retail store environment.
• Flexible mindset with the ability to embrace changes.
• Excellent analytical, organizational, and interpersonal communication skills.
• Proactive approach to analyzing business and human resource needs.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Ability to motivate and develop a team as per Buccellati’s image

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team