Deputy Manager, Housing Solutions — Lead Prevention & Impact

London Borough of Richmond upon Thames; Greater London; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

London Borough of Richmond upon Thames is seeking a Deputy Manager for the Homelessness Prevention and Solutions team. You will lead seven officers, ensure compliant, person-centred housing advice, and drive proactive strategies to prevent homelessness across the boroughs of Wandsworth and Richmond.

The role focuses on early intervention, collaboration with partners, and delivering high-quality support within a changes-oriented environment.

Qualifications

• Awareness of homelessness causes and prevention techniques.
• Ability to interpret complex homelessness legislation and guidance.
• Experience working in busy, fast-paced service environments.
• Strong written and verbal communication with clients and partners.
• Excellent organisational skills and ability to multitask under pressure.
• Experience handling complex client cases and risk management.
• Proficient IT literacy and data handling skills.

Responsibilities

• Lead and manage a team of Homelessness Prevention and Solutions Officers to high standards.
• Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017.
• Use data dashboards and performance indicators to monitor outcomes and drive improvements.
• Participate in the Duty Manager rota and make decisions on housing assistance and temporary accommodation.
• Collaborate with statutory and voluntary agencies and conduct community outreach.
• Handle corporate complaints and embed lessons into service delivery.

Skills

Homelessness awareness

Legislation interpretation

Fast-paced environment

Excellent communication

Organisational skills

Experience with complex clients

IT literacy

Job description

London Borough of Richmond upon Thames is seeking a Deputy Manager for the Homelessness Prevention and Solutions team. You will lead seven officers, ensure compliant, person-centred housing advice, and drive proactive strategies to prevent homelessness across the boroughs of Wandsworth and Richmond.

The role focuses on early intervention, collaboration with partners, and delivering high-quality support within a changes-oriented environment.