Deputy Manager – Homelessness Prevention & Solutions

Richmond and Wandsworth Councils; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

Richmond & Wandsworth Better Service Partnership is seeking a Deputy Manager to lead a team delivering homelessness prevention and solutions across Wandsworth and Richmond. The role focuses on early intervention, tailored advice, and collaboration with partners.

The post requires strong leadership, policy understanding, and excellent communication, with a focus on safeguarding and outcomes in a busy council environment. Fixed term to March 2028.

Qualifications

• Awareness of homelessness causes and prevention options.
• Ability to interpret complex legislation and guidance.
• Able to work in a busy fast-paced environment and coordinate others to meet service demands.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Strong organisational skills and ability to work under pressure.
• Experience with complex clients and risk management.

Responsibilities

• Lead and manage a team of Homelessness Prevention and Solutions Officers, ensuring high standards of performance, conduct, and customer care.
• Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017.
• Use data dashboards and performance indicators to monitor outcomes and drive service improvements.
• Participate in the Duty Manager rota, making key decisions on housing assistance and temporary accommodation.
• Collaborate with statutory and voluntary agencies and take the service into the community through housing surgeries and outreach.
• Handle corporate complaints and embed lessons learned into service delivery.

Skills

Team leadership

People management

Communication skills

IT literacy

Homelessness legislation knowledge

Risk management

Job description

Richmond & Wandsworth Better Service Partnership is seeking a Deputy Manager to lead a team delivering homelessness prevention and solutions across Wandsworth and Richmond. The role focuses on early intervention, tailored advice, and collaboration with partners.

The post requires strong leadership, policy understanding, and excellent communication, with a focus on safeguarding and outcomes in a busy council environment. Fixed term to March 2028.