Deputy Manager - Full Time - Clapham High St

H&T Group Ltd; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days holiday (incl. bank holidays)

Flexibility to buy/sell holiday

Private healthcare plan

Cycle to work scheme

Season ticket loans

Staff discounts up to 25%

Incentive schemes

Employee perks portal discounts

Job summary

H&T is looking for a Deputy Store Manager to lead a motivated team and deliver exceptional customer service in a busy retail environment in London. You will support the Store Manager in achieving financial goals while upholding company standards and compliance.

No prior pawnbroking experience is required as a comprehensive training programme is provided to build confidence and ensure success in all aspects of the role.

Qualifications

• Previous supervisory or management experience is preferred, with a customer-first mindset.
• Ability to lead, support and develop colleagues to deliver exceptional service.
• Multilingual skills are a bonus due to diverse customer base.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team that meets customer needs.
• Ensure a welcoming, professional in-store environment with the right outcomes.
• Promote best practices, keep the store safe, secure, and compliant with policies.
• Drive performance and assist in achieving key financial targets.
• Collaborate with the area team to share insights and best practices.
• Assist in implementing new products, policies, and procedures with smooth transitions.

Skills

Leadership

Customer service

Communication

Team development

Multilingual (bonus)

Job description

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?

Join H&T as a Deputy Store Manager and help shape the future of our store.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £29,750.00 (Includes London Weighting Allowance)

Location: Clapham High St

Job Type: Full Time 37.5 Hours

Flexibility: Full flexibility from Monday to Sunday is required.

The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About The Role

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

A DAY IN THE LIFE OF A H&T STORE

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

What We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer-first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer-facing role
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to lead with purpose and make a difference?