Deputy Manager - Designate

JR United Kingdom; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading retailer as a Designate Deputy Manager, where you will support multiple stores and lead in-store teams to deliver exceptional customer service. In this pivotal role, you'll motivate your team, ensure high standards of service, and benefit from comprehensive training and extensive perks, including annual leave and performance bonuses.

Benefits

6 weeks of annual leave

Quarterly performance bonuses

25% discount on products

Financial planning support

24/7 GP access

Pension Scheme & Life Assurance

Qualifications

• At least one year of managerial experience, preferably in retail.
• Proven experience in managing and coaching team members.
• Strong understanding of health & safety compliance norms.

Responsibilities

• Inspire and motivate the team for exceptional service delivery.
• Adapt to retail pace, ensuring engagement with customer needs.
• Lead by example in selling and fostering collaboration among teams.

Skills

Managerial experience

Coaching

Compliance knowledge

Time management

Customer experience enhancement

Sales targets achievement

Commercial acumen

Communication skills

Knowledge of Microsoft Office

Job description

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This role will encompass stores in West Wickham and the surrounding area.

As a Designate Deputy Manager, you will play a vital role in supporting our management team across local stores in your area. You will lead in-store teams through encouragement and motivation while receiving comprehensive training to prepare for your permanent role as Deputy Manager. With a strong support network, you’ll be equipped to deliver exceptional leadership and customer service.

Key Responsibilities:

• Inspire and motivate your team to provide an outstanding in-store experience, embodying our core values.
• Adapt to the fast-paced retail environment, ensuring your team remains engaged and responsive to customer needs.
• Foster a culture of selling by leading by example, ensuring the highest standards of service.
• Participate in hands-on activities, such as fitting products and setting up bikes, providing necessary training for your team.
• Encourage team collaboration, celebrate successes, and create an inclusive environment for both colleagues and customers.
• Stay informed about competitor activities and strive for excellence in service delivery.

What We’re Looking For:

• At least one year of managerial experience, preferably in a retail sales environment.
• Experience in managing and coaching colleagues.
• Knowledge of compliance standards in health and safety and retail operations.
• Skills in labor scheduling and effective time management.
• Proven ability to deliver coaching and training in real time to enhance customer experiences.
• Track record of achieving sales targets, including attachment sales.
• Strong commercial acumen and understanding of the current operating environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to learn in-house systems.

Benefits: We recognize that everyone has different priorities, which is why we offer a diverse range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses (upon appointment).
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and leisure activities.
• Family & Friends Discount Events throughout the year.
• Opportunities to purchase a Trade Price Bike and enrol in the Cycle to Work Scheme.
• Financial planning support via Wagestream, allowing access to up to 30% of your salary in advance.
• 24/7 GP access year-round.
• Participation in our Share Save scheme with a 20% discount on shares.
• Health Cash Plan for wellness services and healthcare cost claims.
• Pension Scheme & Life Assurance.

As we rapidly grow our business with a focus on motoring services and electric mobility, we invite you to be part of our success story. Join Halfords, the UK’s leading retailer of motoring and cycling products and services and help us get the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.