Assistant Manager - Hospitality and Bowling Centre

Flow Recruitment; Cheltenham; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus scheme

Share of centre profits (bonus)

50% off food

28 days holiday

Pension plan

Flexible working

Training and development

Employee Assistance Programme

Job summary

Flow Recruitment is seeking an Assistant Manager in Cheltenham to lead front-of-house and back-of-house operations, ensuring superb customer experience and strong financial performance. You will be hands-on across the busy centre, coaching staff on shift and supporting the General Manager.

In this role you will drive service standards, manage a talented team, and contribute to the centre’s growth plans with ongoing training and development opportunities.

Qualifications

• Minimum 12 months’ management experience in fast-paced, customer-facing environment (leisure/hospitality/retail).
• Demonstrated ability to coach and develop large teams.
• Strong customer service focus and leadership presence.

Responsibilities

• Coach and mentor the team on shift to deliver excellent service.
• Ensure the centre is safe, welcoming and fun for customers.
• Hands-on across all areas of the busy centre.

Skills

Management experience

Customer service

Team development

Night/weekend work

Ambition for success

Job description

Are you ahighly motivatedandambitious manager?

Are you looking for an employer that willinvest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of twelve months’ management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
• be passionate about customer service
• evidence of inspiring and developing large teams
• be willing to work nights and weekends
• have ambition for success

Join our client as an Assistant Manager, in return you’ll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo’s when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend