Assistant Manager - Hospitality and Bowling Centre

Flow Recruitment; West of England; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

Centre profits share

Staff discount

Optional pension

28 days holiday

Length of service holidays

One in four weekends off

Training & development

Well-being support

EAP for family

Healthcare plan

Long service awards

Barnardo’s donation

Flexible working

Descripción de la vacante

Flow Recruitment is assisting a client in appointing an Assistant Manager to lead a busy leisure/retail centre. You will coach the team on shift, ensuring outstanding service and maintaining high safety and standards across front and back of house.

The role is varied, with opportunities for development and progression. You will support the General Manager and help drive financial targets while delivering excellent customer experiences.

Formación

• Minimum 12 months management experience in a fast-paced, customer-facing environment.
• Passion for customer service and delivering great experiences.
• Proven ability to inspire and develop large teams.
• Willing to work nights and weekends.
• Ambition for success and career progression.

Responsabilidades

• Coach and mentor the team on shift to deliver outstanding service.
• Ensure the centre is safe and enjoyable for customers.
• Support the General Manager with back-of-house duties.
• Run an exceptional front-of-house operation.
• Deliver financial targets and maintain service standards.

Conocimientos

Management experience

Customer service

Team leadership

Night/weekend flexibility

Ambition for success

Descripción del empleo

Are you ahighly motivatedandambitious manager?

Are you looking for an employer that willinvest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of twelve months’ management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry

• be passionate about customer service

• evidence of inspiring and developing large teams

• be willing to work nights and weekends

• have ambition for success

Join our client as an Assistant Manager, in return you’ll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme

• 40-hour contract, plus additional pay for any extra shifts you work

• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly

• 50% off food when you are working

• optional pension plan

• 28 days holiday

• earn additional days holiday with length of service, up to five days

• one in four weekends off

• ongoing training and development, with the opportunity to fast track your career

• free bowling / golf game vouchers every month

• 30% discount off food and drink for you and up to five friends

• access to our clients Employee Assistance Programme (EAP) for you and your family

• well-being training to support you in the workplace

• opportunity to join the healthcare cash plan

• financial long service awards

• a £15 donation to Barnardo’s when you complete your induction

• enhanced maternity, paternity, adoption, and shared parental leave benefits

• flexible working, allowing you to have the perfect work life blend