Deputy Manager

ProCook; Sheffield; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Generous colleague discount

Quarterly bonus

Annual paid volunteering days

Enhanced leave options

Learning & Development opportunities

Job summary

A leading kitchenware brand is seeking a Deputy Manager for their Sheffield store. You will support the Store Manager in creating a fantastic shopping experience through exceptional service and effective team leadership. Responsibilities include engaging the team, assisting customers, and managing store operations. Ideal candidates will have retail management experience, strong leadership qualities, and a passion for customer service. This role offers a competitive salary, performance-based bonuses, and a range of benefits including generous employee discounts.

Qualifications

• Passion for providing exceptional customer service.
• Experience in a retail management role.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Engage the team and outline daily goals.
• Assist customers and provide exceptional service.
• Train and mentor team on product knowledge.

Skills

Outstanding customer service

Retail management experience

Leadership skills

Communication skills

Organisational skills

Job description

ProCook Sheffield, England, United Kingdom

Deputy Manager

ProCook is the UK's fastest‑growing kitchenware brand, and we are looking for a Deputy Manager to work at our Meadowhall Sheffield Store. In this role, you will support the Store Manager in leading a talented team and ensuring our customers have a fantastic shopping experience filled with great products and exceptional service.

Base pay: £28,000‑£30,000 per year, depending on experience and skills.

Your Everyday Responsibilities

• Kick off your day by engaging your team and outlining daily goals.
• Assist customers to find precisely what they need and provide exceptional service.
• Train and mentor your team on product knowledge and sales techniques.
• Ensure the store is maintained to high visual and cleanliness standards.
• At the end of the day, ensure the preparation for the next day is seamless.

Key Activities

• Assist the Store Manager in overseeing daily operations.
• Step into the role of Store Manager when required.
• Promote a customer‑first culture that drives loyalty and satisfaction.
• Encourage teamwork and maintain a positive working atmosphere.
• Ensure compliance with company policies and operational procedures.
• Help manage inventory and stock levels to maintain efficiency.

What We're Looking For

• A passion for providing outstanding customer service.
• Experience in a retail management role.
• Ability to thrive in a fast‑paced and dynamic environment.
• Strong leadership skills with a hands‑on approach.
• Excellent communication skills to engage and motivate a team.
• Attention to detail and strong organisational skills.
• Comfortable using retail management systems and technology.

Benefits

• The salary is £28,000‑£30,000 per year depending on experience and skills.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Quarterly Bonus based on sales targets.
• Be part of a fast‑growing company.
• Join a friendly, close‑knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme.
• 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.
• Learning & Development opportunities.
• Bike to Work scheme.

We welcome everyone. ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment: At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Apply now and let’s create something extraordinary together!