Deputy Manager

Agincare; New Milton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Refer a friend up to £1000*

Outstanding career development

Blue Light Care discount package

Employee Assistance Programme

Company pension scheme

Job summary

Agincare is seeking an experienced Deputy Manager to oversee day-to-day operations across New Milton and Southampton services. You will lead multiple teams, drive high standards of care, and maintain excellent communication with families and health professionals.

The role involves rota management, budget support, and on-call duties to ensure consistent, person-centred outcomes. Applicants should have QCF Level 4/5 or equivalent, strong leadership, and a valid UK driving licence.

Qualifications

• Leadership experience in health/social care settings.
• Strong communication with people we support, families and professionals.
• Understanding of regulatory frameworks and KPIs.

Responsibilities

• Support Registered Manager with oversight of multiple services, ensuring compliance with standards.
• Lead line management and development of staff across services.
• Ensure operational and quality assurance KPIs are met.
• Promote positive relationships with people we support, families and stakeholders.
• Prepare, manage and oversee staff rotas across services.
• Assist with budget management and financial discipline.

Skills

Leadership

Communication

Relationship building

Customer service

IT skills

Driving licence

Education

QCF Level 4/5 / RMA / Health & Social Care

Tools

Microsoft Word

Excel

Job description

Package Description

We're looking for an experienced and compassionate Deputy Manager to oversee the day‑to‑day running of specialist support services in New Milton and the Southampton area. This rewarding role will provide leadership across a dedicated service supporting two individuals with learning disabilities, alongside a bespoke service for an individual with complex needs. Due to the highly personalised nature of the support provided, the successful candidate will possess exceptional communication and relationship-building skills, working closely with families, health professionals, and other key agencies to ensure outstanding, person-centred outcomes for the people we support.

About The Role

Reporting to the Registered Manager, as Deputy Manager you will be responsible for providing operational management support, leadership, and oversight across multiple services within the New Milton and Southampton areas.

You will support in delivering a safe, caring, responsive, effective, and well‑led service for both the people we support and staff, ensuring the highest possible standards of care are maintained in line with organisational and regulatory Key Performance Indicators (KPIs).

You will ensure that individual needs are regularly reviewed to meet current requirements, and that high standards of hygiene, cleanliness, and safety are consistently maintained across all services.

You will support the Registered Manager in the day‑to‑day running of the services, assuming full responsibility in their absence.

• To support the Registered Manager with oversight of multiple services, ensuring compliance is maintained at all times in line with regulatory and organisational standards.
• To support the Registered Manager with line management, leadership, and development of staff across your services, including Care Managers, Seniors, and Support Workers.
• To ensure that operational and quality assurance KPIs are consistently met, working closely with the Registered Manager to drive continuous improvement.
• To actively promote the business and maintain positive relationships with people we support, families, professionals, and stakeholders through excellent communication and customer service.
• To prepare, manage, and oversee staff rotas across services, ensuring resources are effectively utilised and care delivery remains consistent.
• To support the Registered Manager in budget management and promote financial discipline across services.
• To ensure that Agincare Enable’s values of holistic, person‑centred care are embedded across all services, supporting individuals to achieve positive, outcome‑based goals.
• To support the Registered Manager in ensuring all safeguarding concerns and notifiable events are managed appropriately and reported to the Care Quality Commission (CQC) within required timescales.
• To attend and contribute to meetings as required, ensuring actions are clearly identified and followed through to completion.
• To undertake shifts within services where required, role‑modeling best practice and supporting teams to deliver high‑quality care that promotes independence.
• To act as a role model in adhering to all company policies and procedures.
• To undertake on‑call duties as part of a rota system, ensuring effective out‑of‑hours support is available across the services.
• Any other duties that are commensurate with the role and level of responsibility.

About You

• QCF Level 4 or 5/RMA/Health & Social Care or prepared to undertake
• Demonstrable experience supporting individuals with mental health needs within a health, social care, or supported living environment.
• Previous Leadership and Management experience in a similar environment or proven experience as a Senior Support Worker
• Excellent verbal and written communication skills, with the ability to build positive and professional relationships with individuals, families, colleagues, and external stakeholders.
• Demonstrate up to date knowledge of the care sector and the regulatory framework
• Experience of supporting people with Learning Disabilities
• Proven IT experience, including Microsoft Word and Excel
• Ability to demonstrate excellent communication skills at a range of levels
• Must have a valid UK Driving License

Benefits

Agincare is a family run organisation that is proud of its values and the delivery of the highest levels of care to the people we support. Working at Agincare brings many benefits including:

• Refer a friend scheme up to £1000*
• Outstanding career development
• Blue Light Care discount package
• Employee Assistance Programme
• Company pension scheme

About Agincare

Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family‑owned care provider with more than 5,500 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not‑for‑profit Children’s Services. Today, Agincare is one of the UK’s largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live‑in care across more than 170 locations nationwide.

As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.

All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer and encourage applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.

As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isn’t the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers