Deputy Manager

Young's Pubs; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Young's Pubs’ The Woolpack on Bermondsey Street, in London, is seeking a motivated Deputy Manager to join its busy, liquor-led operation. You’ll lead by example, roll up your sleeves on a five-deep shift, and ensure the team delivers great drinks, service and ambience that keeps guests coming back.

You’ll look after health and safety, stock and standards, and critical KPIs while protecting the business. The role is not a clipboard job but a hands-on leadership position in a popular Central

Qualifications

• Experience in hospitality and customer service preferred.
• Ability to lead by example and manage busy shifts.
• Strong organisational and people-management skills.

Responsibilities

• Lead a busy pub shift with the team.
• Oversee health and safety, stock and standards, KPIs and costs.
• Ensure guest experience meets high standards.

Skills

pro active

Enthusiastic

Experience in Customer Service

Job description

Situated on trendy Bermondsey Street and only a short walk from London Bridge. Our pub has a little something for everyone, whether it's casual drinks with friends in our large beer garden, something a bit cosier in the main bar area, or a setting to fill up your Instagram feed with our recently redecorated Renaissance room.

• Not your average pub. Not your average Deputy role.

The Woolpack is one of Bermondsey Street’s busiest pubs.

We’re liquor-led, serious about great drinks and known for our craft beer, buzzing atmosphere and brilliant garden—a rare find in Central London. From after-work drinks and first dates to birthdays, parties and major football and rugby tournaments, there’s always something happening here.

We’re proud to be part of the local community. We know our regulars by name, but we’re also a destination people travel across London to visit. Every year we take the business to another level, and we’re looking for someone who wants to help us keep doing exactly that.

Who we’re looking for:

Someone who’s loyal, kind, cool under pressure and an absolute grafter.

You’ll lead by example, get stuck in when the pub is five deep and never ask the team to do something you wouldn’t do yourself. You’ll have their backs, earn their respect and help create a workplace people genuinely enjoy being part of.

But this role is about more than running a great shift.

You’ll help look after every side of the business—from health and safety, stock and standards to KPIs, costs and all controllables. You’ll understand the numbers, protect the business and make sure the details behind the scenes are just as strong as the guest experience out front.

This isn’t an easy ride, and it’s definitely not a clipboard job. It’s for someone who loves the buzz of a seriously busy pub, takes real ownership and wants to be part of something successful.

What we look for in a Deputy Manager:

We are looking for a motivated & experienced Deputy Manager to join and lead our team in our stylish, food-focused pub. As the successful Deputy Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality, and we can offer ongoing development to support you as you grow and succeed with us.

Skills

• pro active
• Enthusiastic
• Experience in Customer Service