Deputy Manager

ProCook Ltd.; Eastbourne; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Salary £28,500–£30,000 per year pro‑r‑

Pro-rata for 32hrs/week

Bonus based on targets

Generous colleague discount

Volunteer days

Employee assistance programme

Bike to Work Scheme

Job summary

ProCook Ltd. in Eastbourne is seeking a Deputy Manager to lead a busy store and deliver exceptional service. You will support the Store Manager, coach a high-performing team, and drive sales while maintaining high standards of presentation and customer care.

You will lead from the shop floor, coach colleagues, and utilise KPI data to improve results. This full-time role requires 32 hours weekly with a rotating weekend schedule and comprehensive onboarding at Gloucester and in-store.

Qualifications

• 2 years' experience in a supervisory, team leader or deputy management role.
• Experience in retail or hospitality is desirable.
• Strong people leadership and coaching skills to motivate and develop others.
• Commercial awareness with ability to use sales and performance data to drive results.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Proactive approach to operational excellence and customer service.
• Positive, can-do attitude with passion for delivering memorable experiences.

Responsibilities

• Assist Store Manager to lead a high-performing team.
• Deliver exceptional customer experiences to build loyalty and drive sales.
• Lead from the shop floor and create a positive atmosphere for customers and colleagues.
• Manage KPI performance and sales focus to drive commercial results.
• Maintain standards across merchandising, stock, compliance and store presentation.
• Support recruitment, onboarding and ongoing staff development.
• Utilise data to identify opportunities and improve results.
• Take ownership in the Store Manager's absence and ensure smooth daily operations.

Skills

People leadership

Coaching

Sales focus

Communication

Problem solving

Organisation

Attention to detail

Positive attitude

Job description

Let’s get cooking!

Join ProCook as a Deputy Manager and play a key role in leading our team at our Eastbourne Store.

This is an exciting opportunity for an experienced retail or hospitality leader who's ready to make a real impact. Working alongside the Store Manager, you'll help create a positive, high-performing store environment where colleagues thrive, customers receive exceptional service, and commercial goals are consistently achieved.

As a visible and hands-on leader, you'll be at the heart of the action, motivating the team, driving performance, and ensuring every customer leaves inspired and ready to cook. You'll support day-to-day operations, champion our values and standards, and confidently step into the lead role whenever needed.

If you're passionate about people, performance, and delivering memorable customer experiences, we'd love to hear from you.

What you’ll be doing:

No two days are the same at ProCook. As Deputy Manager, you’ll help lead a busy retail environment by:

• Supporting the Store Manager to inspire, coach, and develop a high-performing team
• Delivering exceptional customer experiences that help build loyalty and drive sales
• Leading from the shop floor, setting the pace and creating a positive atmosphere for both customers and colleagues
• Driving commercial performance through strong KPI management and sales focus
• Helping ensure excellent standards across merchandising, stock management, compliance, and store presentation
• Supporting recruitment, onboarding, coaching and ongoing colleague development
• Using sales and performance data to identify opportunities and improve results
• Taking ownership of the store and leading the team in the Store Manager's absence
• Supporting the delivery of operational excellence and ensuring the store runs smoothly every day

Our Commitment to You, and Your Commitment to ProCook!

We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.

What you’ll bring:

We're looking for a confident and enthusiastic leader who loves working with people and knows how to bring out the best in a team.

You’ll be someone who enjoys being hands‑on, leads by example, and thrives in a fast‑paced retail environment. You’ll combine strong commercial awareness with a genuine passion for customer service, helping to create a store experience that keeps customers coming back.

You’ll need:

• A minimum of 2 years' experience in a supervisory, team leader or deputy management role
• Previous experience in retail or hospitality
• Strong people leadership and coaching skills, with the ability to motivate and develop others
• Commercial awareness and confidence using sales and performance data to drive results
• Excellent communication and relationship‑building skills
• Strong organisational and problem‑solving abilities
• A keen eye for detail and a proactive approach to operational excellence
• A positive, can‑do attitude and a passion for delivering outstanding customer experiences

This full‑time role requires 32 hours per week, working 5 days out of 7 on a rota basis, including weekends. The schedule consists of one full weekend off, one weekend on, one Saturday off, and one Sunday off within a 4‑week cycle.

As part of your onboarding, you’ll complete mandatory training including two days at our Store Support Centre in Gloucester and 4 weeks at one of our training stores. The timing and order of this training may vary.

Why You’ll Love Working at ProCook:

• Salary £28,500 to £30,000 per year depending on experience, pro-rata for the 32hrs/week
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Bonus based on sales targets.
• Be part of a fast-growing company.
• Be part of a fast-growing company.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Free 24/7 confidential support through our Employee Assistance Programme.
• Friends and Family Referral Scheme
• 6.6 weeks per holiday year, including Bank Holidays, pro-rata for the 32hrs/week
• Learning & Development opportunities.
• Bike to Work Scheme.

We Welcome Everyone:

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.