Deputy Manager

Dolphin Homes Ltd

East Hampshire

On-site

GBP 30,000 - 38,000

Full time

10 days ago

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Job summary

Dolphin Homes Ltd is seeking a Deputy Manager to support the Service Manager in daily operations and in their absence, supervising staff and ensuring high standards of care.

You will oversee person-centred plans, rosters, and service delivery, while maintaining safeguarding, health and safety, and regulatory compliance across the service.

Qualifications

Experience of direct personal and social care.
Experience of communicating with professionals and other agencies.
Ability to assess personal support needs and write reviews of plans including risk assessments.
First aid qualification would be advantageous.
Experience of managing a team of support staff.
Experience of working with people who have physical and/or learning disabilities.
Knowledge of health and safety.
Flexibility to rostered hours.
Participation in the on-call rota.
Experience of managing a budget.
Commitment to the values and ethos of Dolphin Homes.
Proficiency in PROACT SCiPr UK.
Maintaining training appropriate to role.

Responsibilities

Ensure person-centred plans for people we support are assessed, planned, evaluated and implemented with involvement of the person and relevant others.
Manage rota within budget and safe staffing levels.
Supervise and formally manage staff as required.
Lead by example to deliver high-quality, independent living support.
Delegate tasks with guidance and monitor training needs.
Oversee team performance and ensure compliance with policies and legislation.
Coordinate admissions assessments and ensure timely health/wellbeing monitoring.
Oversee medicines ordering, storage and administration.
Support people with personal care while preserving dignity and independence.
Facilitate service standards and involvement in running the service.
Assist recruitment, induction and staff development activities.
Maintain records and participate in supervision/training.
Collaborate with colleagues and external health and social care professionals.
Participate in on-call procedures and service planning.
Understand budget constraints and contribute to budget management.
Adhere to Dolphin Homes complaints, grievance and disciplinary procedures.
Ensure infection control and safety policies are followed.

Skills

Empathy

Observational skills

Self-advocacy

Staff coaching

Interpersonal skills

English communication

Numeracy

Health & safety

IT skills

Self-motivation

Confidentiality

Data protection

Education

Level 5 Leadership in Health & Social Care

Job description

IMPORTANT NOTICE: We are unable to provide work sponsorships or accommodate visa switches.

Job Description for Deputy Manager:

As a Deputy Manager it is recognised that there is more responsibility to support the service manager with the day to day running of the service. This includes running the home in their absence to allow them to perform additional duties.

To support the Service Manager in the day to day operation of the service, deputising as directed in their absence and to be responsible for the direct supervision and line management of support staff and any other staff as required by the respective service. Responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people we support.

To ensure that all safeguarding responsibilities are implemented in line with the organisations safeguarding and whistleblowing policies and procedures.

A level of professional development and registration as indicated by purchaser, regulator or Dolphin Homes (this may include level 5 leadership in health and social care qualification), dependant on location.
To have experience of providing direct personal and social care.
To have experience of communicating with professionals and other agencies.
To have a thorough understanding of assessing personal support needs and how to write and review comprehensive personalised support plans to include risk assessment.
To have a first aid qualification would be advantageous.
To have experience of managing a team of support staff.
To have experience of working with people who have physical and/or learning disabilities.
Knowledge of health and safety.
To be able to work flexibly in accordance with rostered hours.
To participate in the on-call rota as required.
To have experience of managing a budget.
To have a genuine commitment to the values and ethos of Dolphin Homes.
It is expected that staff will become fully conversant and maintain their proficiency in the use of PROACT SCiPr UK
To maintain training appropriate to role

Key responsibilities:

To ensure that person centred plans for people we support are assessed, planned, evaluated and implemented, consulting with and involving the person, as well as relevant others (e.g. family, support staff, health and social care professionals) where appropriate.
To manage the rota effectively and within the budget and safe staffing levels.
To be responsible for managing a team of support staff including daily and formal supervision, as required.
To ensure the provision and maintenance of a high quality, efficient service delivery which promotes independence by leading through example.
To delegate and allocate duties to support staff ensuring that guidance and supervision are given, constantly monitoring skills and identifying training needs.
To oversee the monitoring of teamwork areas and work practices to ensure safety and relevant legislation, policies, standards and guidance are followed and met.
To oversee the ongoing assessment of peoples needs (including assessment of new admissions) and to organise and manage the shift to ensure that the appropriate support is delivered; observing any change in their health and wellbeing and ensuring this managed and recorded in an appropriate and timely way.
To oversee and audit the ordering, safe storage and administration of medicines.
To ensure people are supported with their physical care, personal hygiene needs and daily life tasks and skills as identified in their person centred plan (PCP), ensuring that their independence is preserved and developed as far as possible and affording appropriate levels of privacy and dignity.
To ensure the support provided for people complies with the standards of care required by Dolphin Homes, the registering authority, and good practice. Deputy Managers will also be expected to facilitate/ empower people to become involved in aspects of the running of the service.
To be aware of the health and well-being of each person we support and to make appropriate referrals to other professionals/agencies as required.
To support and facilitate communication with their relatives, friends, professionals and other members of staff, in order to ensure the continuity of quality and safety in the provision of support.
To assist in the recruitment and induction of all new staff at the service.
To contribute to an effective programme of training, staff development and appraisal, including the maintenance of accurate records.
To undertake formal line management of staff as required in accordance with Dolphin Homes policy and regulatory requirements.
To work in partnership with others including colleagues in other teams at the service and wider organisation, as well as liaising with external health and social care professionals as required.
To participate in the ‘on-call’ procedures required at the service.
To be conversant with the financial constraints within the service and contribute towards the management of the overall budget.
To be fully conversant in the implementation of Dolphin Homes complaints, grievance and disciplinary policies and procedures.
To ensure infection control procedures are followed in line with Dolphin Homes quality assurance framework.
To comply with all health and safety policies and procedures.
To comply with Dolphin Homes and any local safeguarding and mental capacity act (MCA) policies and procedures.
To work within the regulatory compliance requirements applicable at the respective service.
To maintain an awareness of individual risk assessments relating to specific support needs, for example, dysphagia, mobility and safety.
To participate in supervision, staff meetings and training activities (including updates), etc. as required, sometimes off-site and out of normal hours.
To undertake additional responsibilities as requested by the Service Manager following the successful completion of specific training and personal skills development.
To undertake any other reasonable duties as requested.

Key competencies and skills:

Demonstrate an empathetic and caring approach ensuring that dignity and respect is maintained.
Demonstrate sound observational skills to identify potential or actual changes in health status of the individual.
To have knowledge of people we support self-advocacy and empowerment.
To be able to train, coach, motivate and develop staff.
To have good interpersonal skills, able to communicate with people at all levels.
To have good verbal and written communication skills in English and a good level of numeracy to be able to maintain accurate records.
To have knowledge of health and safety procedures.
To have well developed IT skills in standard Microsoft packages.
Able to work under own initiative within role boundaries and as an effective team member being able to prioritise own workload and that of others, delegating work and prioritising activities as required.
Able to work unsupervised, and to use initiative.
Discreet and able to maintain confidentiality.
To have an understanding of data protection and information governance