Deputy Manager

Voyage Care; Dudley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Stream – up to 40% of earned pay

Blue Light Card discounts

24/7/365 doctor line

Cash plans for you and family

Enhanced retirement leave

Long service awards

Excellent training and development

Career progression and promotion

Job security

Job summary

Voyage Care in Dudley is seeking a Deputy Service Manager to lead and develop a dedicated team, delivering person-centred care and robust service operations. The role focuses on empowering individuals to grow in confidence and independence while ensuring high-quality care delivery.

Working with the Registered Manager, you will oversee care assessments, recruitment, inductions, audits and on-call duties, remaining hands-on with the people we support to promote wellbeing and progress.

Qualifications

• Previous experience in a care management role.
• Experience supporting people with acquired brain injury and autism.
• Experience working with complex mental health needs and behaviours of distress.

Responsibilities

• Lead, support and develop your team.
• Create and review person-centred support plans.
• Complete care needs assessments.
• Support recruitment, induction, supervisions and appraisals.
• Complete medication competencies and audits.
• Attend multi-disciplinary meetings and complete reports.
• Support the Registered Manager with day-to-day running of the service.
• Take part in the on-call rota as needed.
• Stay hands-on and connected to the people we support.

Skills

Leadership

Team development

Communication

Job description

Deputy Service Manager - Dudley - £29,991.00 per annum

Lead a team that helps people build confidence, independence and a life they can be proud of.

This isn’t just a management role. It’s a chance to make a real difference every day — supporting your team to grow while helping the people we support achieve their goals.

Role: Deputy Service Manager

Location: Dudley

Your Role

As Deputy Service Manager, you’ll work closely with the Registered Manager to lead the service and support a dedicated team of colleagues.

• Leading, supporting and developing your team
• Creating and reviewing person-centred support plans
• Completing care needs assessments
• Supporting recruitment, induction, supervisions and appraisals
• Completing medication competencies and audits
• Attending multi-disciplinary meetings and completing reports
• Supporting the Registered Manager with the day-to-day running of the service
• Taking part in the on-call rota, depending on service needs
• Staying hands-on and connected to the people we support

Most importantly, you’ll help create an environment where people feel supported, valued and empowered to become more independent.

A Team Where You Truly Belong

You’ll be part of a welcoming, friendly and dynamic team who are passionate about making a difference.

We’ll support you to Grow Together, with training, development and opportunities to progress your career while making a meaningful impact.

Who This Role Is For

We’re looking for someone with:

• Previous experience in a care management role
• Experience supporting people with acquired brain injury and autism
• Experience working with complex mental health needs, traumatic backgrounds and behaviours of distress
• Strong leadership skills and a genuine passion for supporting others

Why Join Voyage Care?

We value your dedication and reward you with:

• Stream – access up to 40% of your earned pay when you need it
• Funded Blue Light Card – hundreds of discounts
• 24/7/365 doctor line for you and your family
• Cash plans covering you and your family
• Enhanced retirement leave
• Long service awards
• Excellent training and development
• Opportunities for career progression and promotion
• Job security within a sector-leading organisation

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references