Deputy Manager

Topps Tiles; Croydon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Benefits platform

No evening work

Christmas Eve off

Leadership development

Progression opportunities

Training program

Competitive salary

Job summary

Topps Tiles is seeking a Deputy Manager to be at the heart of store success, partnering with the Store Manager to lead, motivate and inspire the team while driving strong commercial results across our trade business.

You will strengthen trade relationships, build loyalty with local customers, and demonstrate proven sales and profit achievement in a retail environment.

Qualifications

• Confident communicator with ability to motivate and inspire a team.
• Proven track record in retail with sales and profit targets.
• Strong customer service focus and relationship-building skills.

Responsibilities

• Support the Store Manager in leading and motivating the store team to deliver great service and strong sales.
• Own the trade side of the business, growing relationships and increasing local trade market share.
• Use the Topps Sales Framework to build meaningful relationships with trade customers and recommend products.
• Coach the team to spot opportunities, improve conversations, and achieve trade and retail targets.
• Lead by example on the shop floor, driving sales with confidence and ensuring strong operations.
• Maintain high store standards to deliver an unrivalled customer experience.

Skills

Team leadership

Customer service

Retail sales

Trade relationships

Job description

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.

What we're looking for

As a Deputy Manager, you'll be right at the heart of your store's success. Working closely with the Store Manager, you'll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business.

This is your chance to make a real impact. You'll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related.

You're a confident communicator, a natural motivator and a trusted partner to customers. You've worked in retail, you've led teams, and you can show us where you've smashed sales and profit targets.

What You'll Be Doing

• Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
• Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.
• Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
• Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
• Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.
• Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.

No Trade Experience? No Problem.

If you're confident, energetic, customer-focused and up for learning, we'll provide full training in:

• Trade and retail product knowledge
• Consultative selling skills
• Leadership and team coaching
• Our Topps Sales Framework

What's In It for You?

• Competitive basic salary
• Sales commission and bonus
• No evening work
• Christmas Eve & Boxing Day off
• Ongoing training, leadership development and real progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

If you love talking to people, enjoy selling and feel motivated by results, you'll thrive here.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.