Store Manager

Topps Tiles; Highweek; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Sales commission

No evenings

Christmas Eve off

Boxing Day off

Staff discount

Leadership development

Job summary

Topps Tiles is seeking a Store Manager to lead and develop the store team, driving sales and profitability while delivering outstanding customer experiences.

You will coach staff, manage P&L responsibilities, and ensure first-class service and operational standards across the store.

Qualifications

• Experience leading store teams with P&L accountability.
• Excellent communication and people leadership skills.
• Retail sales experience with a customer-focused approach.

Responsibilities

• Lead, inspire and coach your store team to deliver high service levels and consistent operational standards.
• Take full accountability for the store's commercial results and achieve trade/retail targets.
• Apply the Topps Sales Framework to understand customer needs and close sales effectively.
• Develop your team through coaching and feedback to excel in customer conversations and drive results.
• Lead by example on the shop floor, delivering top selling and service standards.
• Maintain exceptional store operations, safety, and presentation.

Skills

Leadership

Communication

P&L accountability

Job description

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.

What We're Looking For

As a Store Manager, you are the driving force behind your store's success. As the leader of the store team - and by using the Topps Sales Framework - you'll be fully accountable for delivering your store's sales performance, profit targets and exceptional operational standards.

You'll inspire, coach and develop your team to create a performance-driven environment that consistently delivers operational excellence and an unrivalled customer experience. You'll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number-one destination.

You're a confident communicator and a strong people leader. You've managed teams, driven commercial success and can clearly demonstrate where you've exceeded sales and profit targets.

You know retail - and you know it well. You've had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.

What You'll Be Doing

Leading, inspiring and coaching your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards.

Taking full accountability for the store's commercial results - identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.

Using the Topps Sales Framework to ensure the team delivers a customer-first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.

Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.

Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.

Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.

What's In It for You?

• Competitive basic salary
• Sales commission and bonus
• No evening work
• Christmas Eve & Boxing Day off
• Ongoing training, leadership development and real progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

Bring your ambition, bring your leadership - and we'll give you the platform to shine.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.