Deputy Manager

Topps Group; Croydon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Training and progression

Health & safety training

Job summary

Topps Group in Croydon is recruiting a Deputy Manager to drive store performance and service excellence. You’ll assist the Store Manager to lead the team, deliver great customer experience, and grow sales and profitability across trade and retail channels.

You’ll be a confident communicator, a natural motivator, and a trusted partner to customers. Previous retail leadership and a track record of achieving targets are highly valued. Training and progression opportunities are available.

Qualifications

• Experience in retail management or supervisory role.
• Strong communication and customer-service skills.
• Proven ability to lead a team and drive sales.

Responsibilities

• Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
• Taking ownership of the trade side of the business — growing relationships, driving repeat purchases and increasing local trade market share.
• Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
• Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
• Leading by example on the shop floor — influencing, inspiring, and closing sales with confidence.
• Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.

Skills

Retail leadership

Customer service

Communication skills

Motivational skills

Tools

POS systems

Job description

About The Role

Great choice, outstanding value, market leading customer service. That’s Topps Tiles. But there’s more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We’d love you to help us make those plans happen.

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

What we’re looking for

As a Deputy Manager, you’ll be right at the heart of your store’s success. Working closely with the Store Manager, you’ll help lead, motivate and inspire the team — championing standout service while driving strong commercial results across our trade business.

This is your chance to make a real impact. You’ll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile‑related.

You’re a confident communicator, a natural motivator and a trusted partner to customers. You’ve worked in retail, you’ve led teams, and you can show us where you’ve smashed sales and profit targets.

What You’ll Be Doing

• Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
• Taking ownership of the trade side of the business — growing relationships, driving repeat purchases and increasing local trade market share.
• Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
• Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
• Leading by example on the shop floor — influencing, inspiring, and closing sales with confidence.
• Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.

No Trade Experience? No Problem.

If you’re confident, energetic, customer‑focused and up for learning, we’ll provide full training in:

• Trade and retail product knowledge
• Consultative selling skills
• Leadership and team coaching
• Our Topps Sales Framework

What’s In It for You?

• Competitive basic salary
• Sales commission and bonus
• No evening work
• Christmas Eve & Boxing Day off
• Ongoing training, leadership development and real progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

If you love talking to people, enjoy selling and feel motivated by results, you’ll thrive here.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.