Deputy Legal Services Manager

Welsh Ambulance Services University NHS Trust; Rhuallt; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare service provider in the UK is seeking an individual to manage claims and support the Claims Manager. This role involves planning processes for claims management and contributing to service improvement. Desirable qualifications include the ability to speak Welsh and relevant previous experience may lead to a higher starting salary. The organization is committed to diversity and inclusivity in its recruitment process.

Qualifications

• Ability to speak Welsh is desirable.
• Previous experience relevant to the position will be considered for a higher starting salary.

Responsibilities

• Plan and deliver systems and processes for managing Claims.
• Manage own caseload of claims.
• Support the Claims Manager in day-to-day management of claims.

Skills

Ability to speak Welsh

Previous relevant experience

Job description

All applicants are invited to apply in Welsh. Applications submitted in Welsh will not be treated less favourably than those made in English. Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg.

Please check your e‑mail account regularly – successful applicants will receive all recruitment‑related correspondence via the e‑mail account registered on the application form.

Role Overview

The post holder will support the Claims Manager – Claims in planning and delivering robust systems and processes to ensure that all claims are effectively managed and that their financial impact is minimised. The role involves managing a personal caseload, proactively learning from claims, and sharing lessons widely to contribute to continuous service improvement and the highest standards of patient care.

Responsibilities

• Plan and deliver systems and processes for managing Claims, working with the Claims Manager – Claims.
• Manage own caseload, ensuring proactive and dynamic handling of claims.
• Support and update the Claims Manager – Claims in day‑to‑day management of Clinical Negligence, Personal Injury Claims, RTC, and Inquests.
• Ensure claims are managed in accordance with Health Board policies, the Welsh Office Circular Welsh Health Circular (97) 17, and the Civil Procedure Rules.
• Contribute to continuous service improvement and uphold highest standards of patient care.

Qualifications

• Ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome.
• Previous experience relevant to the position will be considered for a higher starting salary under the Trust’s Starting Salary Procedure.

Benefits & Diversity

Welsh Ambulance Services NHS Trust is committed to diversity and inclusion, encouraging applications from under‑represented groups including Black, Asian and Minority Ethnic communities, LGBTQ+ communities, and disability groups. As a large workforce of over 4,000 people, we strive to provide world‑class patient care 24 hours a day, 365 days a year.

Pay

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.