Deputy HR Services Manager

Loughborough University; Loughborough; Hybrid; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Time off

Flexible & hybrid working

On-site nursery

Discounted gym memberships

Job summary

Loughborough University is seeking an experienced Deputy HR Services Manager to lead the HR Services team and enhance the employee experience across the lifecycle. The role emphasizes data-driven improvements, collaboration with HR colleagues, and upholding equity, diversity and inclusion across the organisation.

You will manage a high-performing team, provide specialist guidance on complex employee matters, and work to optimise HR processes with a strong focus on compliance and service

Qualifications

• Significant HR experience in a large, complex organisation.
• Proven experience managing and developing teams.

Responsibilities

• Manage, coach and develop a high-performing HR Services team.
• Deliver an excellent, employee-centred HR service across the employee lifecycle.
• Act as a senior escalation point for complex HR queries and employee matters.
• Use data insights to drive continuous improvements and inform decision-making.
• Support key university processes and committees, including Academic Promotion.
• Work collaboratively across HR to improve processes, optimise systems and enhance the employee experience.
• Promote equity, diversity and inclusion in all that we do.

Skills

HR leadership

Employee lifecycle

Data-driven decision making

Employment law

Stakeholder management

Diversity & inclusion

Tools

HR systems

Job description

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.

We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage .

Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website .

Job details

Job title Deputy HR Services Manager Job reference REQ260669 Date posted 08/09/2026 Application closing date 27/09/2026 Location Loughborough Package Management and Specialist grade 6 from £35608 to £46049 per annum. Subject to annual pay award. Job description

Full Time, Open ended, Hybrid

Join Our HR Team

We are seeking an experienced and people-focused HR professional to join us as Deputy HR Services Manager and play a key role in shaping the employee experience at Loughborough University.

This is an exciting opportunity to manageand develop a team delivering high-quality, employee-centred HR services across the employee lifecycle, while driving continuous improvement, supporting organisational priorities and helping to create an inclusive and positive experience for our employees and managers.

As Deputy HR Services Manager:

• you will work closely with colleagues across Human Resources and the wider University to ensure our people processes are efficient, compliant and customer focused.

• you will managea supportive team, provide specialist guidance and coaching on complex employee matters and help enhance the HR services function through data insight, process improvement and technology.

About the Role

Reporting to the HR Services Manager, you will:

• Manage, coach and develop a high-performing HR Services team

• Deliver an excellent, employee-centred HR service across the employee lifecycle

• Act as a senior escalation point for complex HR queries and employee matters

• Use data insights to drive continuous improvements and inform decision-making

• Support key university processes and committees, including Academic Promotion

• Work collaboratively across HR to improve processes, optimise systems and enhance the employee experience

• Promote equity, diversity and inclusion in all that we do

About You

If you are passionate about delivering excellent HR services, developing high-performing teams and driving continuous improvement, we would love to hear from you.

You will bring significant HR experience gained within a large and complex organisation, alongside proven experience of managing and developing teams. You will have strong operational HR knowledge across the employee lifecycle, excellent stakeholder management skills and the ability to use data to improve services and inform decision making.

You will be a proactive and collaborative problem-solver with up-to-date employment law knowledge, experience of driving service improvements and a commitment to creating an inclusive and positive workplace.

We welcome applications from allwalks of life, and we are really committed to diversity and inclusion in the way we manage recruitment and how we work with our colleagues at Loughborough University.We’llexpect you to be committed too.

In return, we can offer you a supportive and friendly environment with lots of opportunity to learn and develop your personal and professional skills.

For more information please refer to the Job Description and Person Specification.

For an informal enquiries please contact Kam Bhupla, HR Services Manager by email [e-mail]

Application Closing Date: Sunday 27th September 2026

Interview Date: Thursday 8th October 2026

Our Benefits

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:

Time off -generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.

Where you work -access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park

Financial Wellbeing- competitive pay, two excellent pension schemes, and everyday savings opportunities.

Support for you and those close to you -through our range of family leave options, as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.

Health and Wellbeing -discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.

Travel and sustainability -access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.

Discover more about the full range of rewards and benefits at Loughborough University.