Deputy Hospitality Manager

Holroyd Howe; Hertford; On-site; GBP 35,000; Full time

Job summary

A leading contract caterer seeks a Deputy Hospitality Manager for Haileybury College. The role involves overseeing daily operations, training staff, and ensuring high service standards in a dynamic environment. Industry-leading benefits include competitive salary, 28 days holiday, and career development opportunities.

Benefits

28 days holiday

3 volunteering days

Free meals whilst at work

Bespoke training and development opportunities

Pension and life insurance

Discounts on Perkbox app

Qualifications

• Experience in large-scale hospitality events and F&B operations.
• Proactive with excellent customer care skills.
• Strong leadership and communication abilities.

Responsibilities

• Oversee day-to-day operations of the restaurant and cafe bar.
• Recruit, train, and supervise catering staff.
• Monitor food quality and service standards.

Skills

Leadership

Communication

Problem Solving

Customer Care

Time Management

Job description

Company Description

Location: Haileybury School, Hailey Lane, Hertford

Rate of pay: £35,000 per annum

Hours: 40 hours per week (5 over 7 days)

Weeks: 52 weeks

As a Deputy Manager, you will receive the following industry-leading benefits:

Benefits:

• 28 days holiday
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks’ enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

Holroyd Howe is looking for a Deputy Hospitality Manager to join the team at Haileybury College.

As a Deputy Hospitality Manager, you will be a key leader, responsible for overseeing day-to-day operations, driving business growth, and ensuring the success of your team and on-site Cafe Bar and Restaurant. You should have a proven track record in strategic leadership and creating a positive, inclusive working environment.

Job Description

The Deputy Hospitality Manager will support the GM in overseeing events, the restaurant, and the cafe bar by maintaining standards, driving sales, and building relationships with clients.

• Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set expectations and provide ongoing feedback.
• Quality Control: Monitor food quality, presentation, and service standards. Address issues promptly to ensure customer satisfaction.
• Logistics Management: Oversee event flow and restaurant operations, manage inventory, and coordinate with back-of-house staff.
• Customer Service: Foster positive relationships with clients and guests, handle inquiries and dietary requests professionally, and solicit feedback for continuous improvement.

Qualifications

• Experience in large-scale hospitality events, banquets, and sit-down dinners
• Excellent product knowledge (food/beverage)
• Experience in F&B operations
• Positive attitude and problem-solving skills
• Professional demeanor and leadership by example
• Excellent communication skills
• Proactive and takes initiative
• Good time management
• Supportive team player
• Good presentation skills
• Excellent customer care skills

Additional Information

Holroyd Howe is a leading contract caterer serving independent schools and colleges across the UK. We invest in training and development to ensure our teams succeed and deliver tailored catering services for children of all ages.

We pride ourselves on:

• Sustainability: Ethical sourcing and meal preparation.
• Nutrition: Freshly prepared, nutritious meals supporting healthy development.
• Food Innovation: Engaging training, themed days, chef demonstrations, and food theatre to create fun dining experiences.

We are an equal opportunities employer committed to safeguarding children. All roles require an Enhanced DBS check, including a Barred List Check. Successful applicants will need to provide appropriate criminal offence information. This appointment is contingent upon satisfactory references.