Deputy General Manager - Bowling And Entertainment Centre

Flow Sports Personnel Ltd; Oxford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Centre profit share

50% off food

28 days holiday

Pension plan

Wellbeing training

Employee Assistance Programme

Healthcare cash plan

Job summary

Flow Sports Personnel Ltd is recruiting a Deputy Manager on behalf of a client. You will take accountability for the centre in the absence of the General Manager, with a clear progression path toward the General Manager in Waiting programme.

You will lead a busy centre, coach the team, and ensure safe, high-quality customer experiences while striving to hit financial targets. The role includes shifts that cover nights and weekends as required.

Qualifications

• Minimum of 18 months experience in a customer-facing management role in leisure, hospitality, or retail.
• Evidence of delivering on financial targets, driving business and sales.
• Passion for people including experience of coaching and developing your team.
• Ambition for success and willingness to work nights/weekends.

Responsibilities

• Coach and mentor the team on shift.
• Ensure the centre is a safe and fun environment for customers.
• Hands-on across all areas of the busy centre (front and back of house).
• Support the General Manager with back-of-house duties and running the operation front of house, delivering financial targets and service standards.

Skills

People management

Customer service

Coaching

Leadership

Job description

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
• evidence of delivering on financial targets, driving business and sales
• a passion for people including experience of coaching and developing your team
• be fanatical about customer service
• have ambition for success
• be willing to work nights and weekends

Benefits:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend