Deputy General Manager

Eclipse Hotels Group; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading hotel group as Deputy General Manager at Holiday Inn Express in Poole, enhancing guest experiences and supporting operations. This role involves managing teams, ensuring service excellence, and maximizing revenue. Comprehensive benefits including discounts at IHG Hotels and professional development opportunities await.

Benefits

Discounted hotel rooms at 5000+ IHG Hotels

Employee Assistance and Welfare Program

Health Plan

Life Insurance

Cashback and discounts at retailers

Employee of the Month and Year celebrations

Recommend a Friend scheme

Excellent Training & Development opportunities

Qualifications

• Management experience in a hotel environment, preferably as a Deputy Hotel Manager or Front Office Manager.
• Strong communication skills and organizational abilities.
• Experience in delivering training records.

Responsibilities

• Support daily hotel operations to achieve high service standards.
• Supervise department heads and manage business aspects.
• Cover duty management shifts as needed.

Skills

Leadership

Customer Service

Training and Development

Communication

Job description

Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and Citi Hotels, located across the UK, Europe, and the Caribbean.

We are pleased to offer an excellent opportunity for an experienced Deputy General Manager at our Holiday Inn Express Hotel in Poole. Join a developing employer passionate about delivering first-class service and a quality employee experience.

Our guests' memorable experiences begin the moment they step into our hotels. As Deputy General Manager, you will be a key driver in elevating our standards, implementing changes to enhance hospitality, and increasing profit and revenue.

Benefits include:

• Discounted hotel rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts at leading high street retailers
• Employee of the Month and Employee of the Year celebrations
• Recommend a Friend scheme
• Excellent Training & Development opportunities

Key responsibilities include:

• Supporting the Hotel General Manager with daily operations to achieve high service standards and guest satisfaction
• Supervising and guiding Heads of Departments to ensure smooth service delivery, providing leadership and training to meet business goals
• Managing business aspects such as controlling costs, wages, and margins to meet budget targets
• Implementing effective succession planning and mentoring team members
• Covering duty management shifts in the absence of other Heads of Departments or Guest Service Managers
• Recruiting, engaging, and retaining staff through performance management and administrative duties in line with company policies
• Deputising for the General Manager as required

Candidate requirements:

• Management experience as Deputy Hotel Manager, Front Office Manager, or similar role, preferably in a branded hotel environment, with strong Front Office knowledge. Guest Service Managers from full-service hotels may also be considered.
• Experience in delivering and maintaining training records is essential
• Proactive, composed, enthusiastic, approachable, with strong rapport-building skills and team motivation under pressure
• Excellent communication skills, good organizational and administrative abilities, and attention to detail
• Willingness to work flexible hours, including evenings, weekends, and bank holidays

We are an equal opportunity employer committed to diversity and inclusion.