Deputy General Manager

Sc Hospitality Ltd; Lisburn; On-site; GBP 30,000 - 40,000; Full time

Job summary

Sc Hospitality Ltd in Lisburn is seeking a Deputy General Manager to support the General Manager in running a fast paced, high energy restaurant. You’ll lead from the front, manage daily operations, and mentor the team to deliver exceptional guest experiences.

As GM’s right hand, you’ll step up during busy periods, uphold high standards, and drive performance through coaching, stock control, and labour planning.

Responsibilities

• Lead smooth and effective shifts, ensuring consistent service and standards.
• Support the GM in daily operations and cover during their absence when needed.
• Coach and develop team members, fostering a positive culture and high performance.
• Maintain focus on guest experience, health & safety, and quality control.

Job description

Are you a rising star in hospitality, ready to take the next step?

We're looking for a Deputy General Manager to support the General Manager in running one of our fast paced, high energy restaurants.

This is your chance to lead from the front, develop your management skills, and play a key role in shaping the guest experience – all while building your path to becoming a General Manager.

As Deputy General Manager, you’ll be the right hand person to the GM – taking ownership of daily operations, leading shifts, and being a role model for the team.

You’ll bring energy, structure, and high standards, and know how to make things happen when it’s busy.

Leading from the Front...

• Run smooth and efficient shifts, motivating the
  team to deliver excellence every time.
• Step up in the GM’s absence and ensure
  consistency in service, standards, and operations.
• Set the tone on shift – hands on, visible, and
  in control.

Supporting Operational Excellence...

• Maintain a sharp focus on health & safety,
  cleanliness, food quality, and team performance.
• Help with stock control, labour planning, and
  inventory management.
• Drive compliance and follow up on any actions
  from audits or inspections.

Developing & Coaching the Team...

• Support new team member onboarding, ongoing
  training, and day to day coaching.
• Foster a positive team culture where people feel
  valued, heard, and empowered.
• Provide honest, constructive feedback and help
  team members grow.

Delivering a Brilliant Guest Experience...

• Keep service running like clockwork, especially
  during peak times.
• Deal with customer feedback professionally and
  ensure every guest leaves happy.
• Lead by example in creating a warm, welcoming
  atmosphere.

Take charge. Step up. Stand out.