Deputy General Manager

Chestnut Group; King's Lynn and West Norfolk; On-site; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Team incentives

Bonus schemes

Employee Assistance Programme (EAP)

Team Parties & Social Events

Work Anniversary Rewards

Refer a Friend Scheme

Wine Discounts

Family & Friends Discounts

Team Discounts – Up to 50% off

Overnight Stays from £75

High Street Discounts

Free Meal on Duty

Tips + Wagestream Access

Flexible Hours

Learning & Development

Job summary

Chestnut is seeking a Deputy General Manager to lead both FOH and BOH teams across our restaurant/hotel properties. You will drive exceptional guest experiences, mentor staff, manage stock and cash, and work closely with senior management to achieve financial targets.

This role rewards hands-on leadership with strong development opportunities. The ideal candidate is passionate about hospitality, excels in team building, and thrives in a busy, guest-focused environment.

Qualifications

• Lead and inspire FOH and BOH teams to high service standards.
• Collaborate with management to ensure seamless guest experience.
• Lead guests through all aspects of restaurant/hotel experience.
• Recruit, train and develop team members.
• Wet stock management within the property.
• Drive financial performance to meet and exceed goals.
• Foster a positive, motivated work environment.
• Cash management and handling.

Responsibilities

• Lead front-of-house and back-of-house teams to deliver exceptional service.
• Collaborate with other managers to ensure seamless guest experience across all areas.
• Guide guests through the restaurant/hotel journey from welcome to departure.
• Recruit, onboard and develop staff to maintain a high-performing team.
• Manage stock within the property, ensuring accuracy and availability.
• Help drive revenue by meeting financial targets and budgets.
• Maintain a positive work environment and staff engagement.
• Oversee cash handling and related procedures.

Skills

Team leadership

Collaboration

Guest experience

Recruitment

Training

Stock management

Financial acumen

Cash handling

Tools

POS systems

Job description

As the Deputy General Manager of The The Ancient Mariners, you will lead and inspire both the front-of-house and back-of-house teams to deliver exceptional service, while ensuring smooth operations, liaising with management and meeting financial goals. If you’re passionate about guest experiences and have a proven track record in hospitality management, this is the perfect opportunity for you!

Job Requirements

• Lead and inspire the FOH and BOH team to achieve high standards of service.
• Collaborate closely with other management within the property to ensure seamless guest experience
• Leading guests through all aspects of an enjoyable restaurant/hotel experience
• Recruit, train, and develop team members, fostering a cohesive and high-performing team.
• Wet stock management within the property
• Drive financial performance by meeting and surpassing financial expectations.
• Cultivate a positive and motivated work environment, ensuring all team members perform to their best abilities.
• Cash management

Why Join Us?

At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home.

Incentives & Perks

• Team & Individual Incentives – Enjoy rewards for your hard work, including staff days out and even trips abroad.
• Bonus Schemes – Performance-based rewards to recognise your contribution.
• Employee Assistance Programme (EAP) – Free, confidential support for wellbeing, finances, and more.
• Team Parties & Social Events – Regular events to connect, relax, and celebrate together.
• Work Anniversary Rewards – Your commitment is celebrated every year.
• Refer a Friend Scheme – Recommend a friend and earn a cash bonus when they join us.
• Peter Graham Wine Discounts – Enjoy exclusive pricing on carefully selected wines.
• Family & Friends Discounts – Share special perks with those you care about.
• Team Discounts – Up to 50% off your food bill at our venues.
• Overnight Stays from £75 – Take a break at any Chestnut property at a reduced rate.
• High Street Discounts – Save on retail, dining, and travel with exclusive deals.
• Free Meal on Duty – Enjoy a freshly prepared meal every shift.
• Tips + Wagestream Access – Track your earnings in real-time and access pay as you earn.
• Flexible Hours – We help you maintain a healthy work-life balance.
• Learning & Development – Grow your career with access to accredited training courses and continuous development opportunities.

Who We're Looking For

We’re looking for enthusiastic, passionate individuals who:

• Love working with high-quality, locally sourced ingredients
• Take pride in delivering a fantastic guest experience
• Are team players who contribute to a warm, welcoming atmosphere
• Want to grow their skills through training and accredited learning

Are ready to be part of a company that’s shaping the future of great hospitality?

Who Are Chestnut?

Chestnut is a growing group of beautiful pubs, inns, and bottle shops located in East Anglia. We pride ourselves on creating an environment where our team members are valued, offering flexibility and opportunities to thrive in their careers.