Deputy General Manager

PizzaExpress; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus Scheme up to 20%

Share of Tronc*

Free Food on shift

Pension & Life Assurance

50% discount on food & drink when not-

Wellbeing Support

Referral Bonus £1000

Job summary

PizzaExpress in the United Kingdom seeks a Second-in-Command to back the General Manager, leading with flair and driving commercial success. You’ll recruit, train and coach a dynamic team while ensuring exceptional customer experiences across quality, safety and service standards.

This role offers development programmes and dedicated support, with a pathway to leadership progression within a welcoming, inclusive brand that values people and performance.

Qualifications

• Experience leading a team in hospitality or a similar service sector.
• Demonstrated ability to manage budgets, costs, and revenues.
• Proven track record of delivering high-quality guest experiences.

Responsibilities

• Collaborate with the General Manager, supporting all management tasks
• Maintain high standards across quality, safety and food
• Lead and coach the team to achieve outstanding results
• Deliver memorable service and seize sales opportunities

Skills

Leadership

Financial Management

Customer Service Excellence

Job description

Where those who love pizza can be their true self.

Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.

What you’ll do:

• Collaborate with the General Manager, providing support across all management tasks
• Maintain and uphold high standards consistently across quality, safety and food
• Lead and coach your team towards achieving outstanding success
• Strive for excellence in delivering memorable service to our customers

Who you are:

• Leadership Skills: Ability to inspire and lead a team effectively
• Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance
• Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience

Benefits:

• Bonus Scheme of up to 20%
• A share of Tronc*
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you’re not working
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities

Who we are:

We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself. Here you can be yourself. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That’s why we assess each application on the aptitude to do the job and nothing else. If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

• Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You’ll get this at the end of each pay period, along with your normal pay and it’s one of the best perks about working in hospitality