Deputy General Manager

TGI Fridays UK; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Guaranteed 48-hour contract

30 days holidays

Private medical care

Discount on meals

Refer a Friend bonus

Leadership conferences

Wellbeing support

Gym membership discount

Career progression

Job summary

TGI Fridays UK is seeking a Deputy General Manager in Greater London to lead service excellence and guest satisfaction on a 48-hour contract. You will work with the General Manager to drive the Fridays guest journey, real food, and real vibes, delivering memorable experiences every shift.

You will coach teams, manage operations, budgets and compliance, and champion a guest-obsessed culture, aiming to grow sales and create a market-leading restaurant experience across our venues.

Qualifications

• Solid experience in a similar role with a proven track record of leading and delivering.
• Ability to deliver a guest-obsessed culture.
• Restaurant/hospitality experience.
• Proven track record of leading teams to success.
• Strong financial skills; capable of audits and due diligence.
• Ability to manage budgets, labour controls and forecasting.
• Strong commercial acumen to drive sales and business results.
• Excellent problem-solving and quick thinking.
• Great communication to lead and inspire a team and delight guests.

Responsibilities

• Lead and inspire store team through TGI Fridays values.
• Oversee store operations: People, Guest, Sales, Profit, Operations, Health & Safety and Property.
• Ensure standards and restaurant performance deliver targets.
• Create an environment where teams and guests feel valued and celebrated.
• Lead by example as a cultural ambassador for TGI Fridays.
• Prepare for the next generation of Deputy General Managers.

Skills

Guest obsession

People leadership

Budgeting & forecasting

Financial audits

Restaurant/hospitality

Communication

Problem solving

Job description

Competitive Salary, guaranteed 48-Hour contract & unlimited TRONC

We are SO back!

At TGI Fridays we are the home of the feel-good American grill and we are famous for bringing our guests back to a freedom they never knew they missed.

As Deputy General Manager you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration.

Our “Showtime” guest journey brings an American style service to every shift, every plate and every table.

Join our leadership team today and experience the opportunity to be bold, be brilliant and be real!

Benefits

• Guaranteed 48-hour contract (over 7-day operation)
• 30 days paid holiday each year.
• Enhanced pension benefits and private medical healthcare
• 50% discount on food in our restaurants for you and up to 5 guests
• Participation in our many reward programmes, long service awards,
• leadership conferences and many cultural events through the year
• Participation in local incentives that offer exciting and unique travel experiences globally.
• Skill development programmes that will support you in fast-trackingyourcareer progression.
• A generous Refer a Friend scheme with great bonuses paid for each successfulreferral.
• Unlimited TRONC
• Family Friendly policies including enhanced maternity and paternity pay.
• Wellbeing and support services designed for everyday life and/or significant moments.
• Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists.
• Discounted gym membership and online fitness classes.
• The opportunity to make new friends along the way.

Being a Deputy General Manager

Reporting into the General Manager you will be involved in all aspects of store operations. Our DGMs lead our teams, maintain our standards, and offer the BEST experience to our guests. You lead the Fridays Family in store today so you can learn to run your own restaurant tomorrow.

This will include:

• Leading and inspiring the performance of the store team through our TGI Friday’s values.
• Overseeing aspects of the store’s operation and performance, including, but not limited to, People, Guest, Sales, Profit, Operations, Health & Safety and Property.
• Ensuring that TGI Friday’s standards are maintained, and the restaurant performance delivers its targets.
• Creating an environment within store where our teams and guests feel valued, loyal and are celebrated.
• Leading by example and being a cultural ambassador for TGI Fridays.
• Being the next generation of Deputy General Managers!!

About you:

The successful applicant should be able to demonstrate the following:

• Solid experience in a similar role, with a proven track record of leading and delivering.
• The ability to demonstrate the delivery of a guest obsessed culture.
• Restaurant / hospitality experience
• Proven track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence.
• The ability and skill to manage budgets, labourcontrolsand forecasting.
• Strong commercial acumen that enables you to drive sales and deliver business results.
• Excellent problem-solving skills and the ability to think fast.
• Great communication skills that allow you to lead and inspire a team and delight our guests.